Sales Support Associate

Pro Chem Inc.; Alpharetta (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid training

Quiet office environment

Job summary

PRO CHEM INC is seeking a dependable Sales Support Specialist to work from our Alpharetta, GA corporate office. The role requires attention to detail, accuracy in order processing, and strong customer service.

You will support our sales team, manage orders, and coordinate with warehouse and customers while ensuring a smooth sales operation.

Qualifications

• Two years of experience in a true customer service role with strong communication skills.
• Ability to multitask and manage time to complete tasks accurately.
• Willingness to learn detailed processes and product information.
• Dependable and punctual, with a positive attitude.

Responsibilities

• Process and review customer orders for accuracy.
• Enter purchase orders and assist with order management.
• Support outside sales with quotes, contracts, and customer requests.
• Coordinate with warehouse to track orders and shipping information.
• Manage customer pricing and contract orders.
• Monitor portals, open orders, and backorders.
• Assist customers via phone and email.
• Provide NetSuite/CRM support to sales reps.
• Act as liaison between Sales, CS, Operations, and other departments.
• Ensure outstanding service to customers.

Education

High school diploma or GED

Tools

MS Office

Netsuite/CRM

Job description

At PRO CHEM INC, we've been helping businesses across the U.S. keep their facilities running smoothly for over 50 years by supplying high quality, environmentally friendly industrial maintenance products that are essential to a variety of industries.

Our team is growing and we're looking for a dependable, detail-oriented Sales Support Specialist who enjoys working behind the scenes from our corporate office in Alpharetta, GA to help keep our sales operation running smoothly. This role is ideal for someone who thrives in a busy office, enjoys juggling multiple priorities, and takes pride in accuracy and excellent customer service.

What You'll Do

• Processing and reviewing customer orders for accuracy
• Entering purchase orders and assisting with order management
• Supporting our outside sales team with quotes, contracts, and customer requests
• Coordinating with our warehouse to track orders and obtain shipping information
• Managing customer pricing and contract orders
• Monitoring customer portals , open orders, and backorders
• Assisting customers directly by phone and email
• Providing NetSuite/CRM support to sales representatives
• Serving as a liaison between Sales, Customer Service, Operations, and other departments
• Helping ensure customers receive outstanding service, primarily via phone

What You'll Get

• Competitive hourly pay with predictable hours (M-F, 8:00-5:00 & no overtime expectations)
• Full benefits package : medical, dental, vision and life insurance plans
• 401(k) retirement savings account AND company match
• Paid training and ongoing departmental support
• Predictable schedule in a friendly, quiet office environment

What We're Looking For

• High school diploma or GED
• At least two years of experience in a true customer service role...anything requiring making connections and exhibiting excellent listening and communication skills.
• Experience multi-tasking and managing time to ensure everything is completed in a timely and accurate manner
• Ability and desire to learn a lot of detailed information about our processes, products and resources.
• A history of dependability and punctuality .
• Comfortable using MS Office ; Netsuite (or similar CRM) experience is a bonus
• Enjoys being part of a small office team, but can also work independently
• Ability to pass background check and drug screen; must live within a 30-minute commute of our Alpharetta/Halcyon area office

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO STATEMENT: Pro Chem Inc is an Equal Opportunity Employer and does not discriminate based on race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status, or any other basis protected by the law. All employment is decided based on qualifications, merit, and business needs.