Sales Support Assistant

The E.W. Scripps Company; New York (NY); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Medical, dental and vision benefits

Retirement plan with company match

Disability and life insurance

Job summary

The E.W. Scripps Company in New York City is seeking a Sales Assistant to support the sales team, process ad orders, and ensure client satisfaction.

You’ll coordinate with clients, internal departments, and traffic staff to keep advertising schedules running smoothly and resolve issues quickly. Ideal candidates bring 2+ years in admin or sales support, strong customer service, and proficiency with MS Office and ad order systems.

Qualifications

• High school diploma or equivalent.
• 2+ years of admin or sales support experience preferred.
• Strong customer service and communication skills.
• Ability to interpret sales demographics and layouts.

Responsibilities

• Contacts clients regarding ad materials, pricing, billing or upsell opportunities.
• Input ads into the ad order system.
• Assist in collecting and composing ad copy and maintaining account base.
• Generate sales reports and assist in special projects.
• Identify and correct billing errors prior to month end.

Skills

Customer service

Sales support

MS Office

Communication

Education

High school diploma or equivalent

Tools

Ad order entry

CRM software

Microsoft Outlook

Job description

Are you a detail-oriented, customer-focused professional who thrives in a fast-paced sales environment? As a Sales Assistant, you'll be the backbone of our sales department, ensuring seamless day-to-day operations and exceptional client experiences. This role is perfect for someone who loves problem-solving, building relationships, and keeping everything running smoothly behind the scenes. You'll work closely with our sales team, clients, and internal departments to ensure advertising schedules are executed flawlessly and clients receive outstanding service every step of the way.WHAT YOU'LL DOContacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.May input ads into the ad order system.Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.Calculate and have the ability to communicate rate packages to client and prospects.Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.Facilitate & process sales presentations.Generate sales reports.Identify and correct any billing errors or issues prior to end of month.Correctly input client billing adjustments within the same month as dispute identified.Attend sales training and planning meetings.Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.Provide exemplary customer assistance.Adheres to company policy and assigned standards of performance.Other duties as assigned.WHAT YOU'LL NEEDHigh school diploma or equivalent requiredGenerally 2+ years of experience in administrative or sales support or a related field preferredWHAT YOU'LL BRINGStrong customer service skillsThe ability to read, analyze, and interpret sales demographics information and creative layoutsMust have the ability to generate reports, business correspondence, and presentationsStrong communication skills and the capability to effectively respond to questions from managers, colleagues and customersMust have the ability to calculate figures related to the advertising rate packagesProficient use of Microsoft Office (Excel, Word, Outlook)Must have the ability to learn new software programs such as ad order entry and customer relations management softwareMust have good organizational skills and the ability to meet deadlinesCommunicate and work as a team player both internally and externallyWHERE YOU'LL LIVE, WORK, AND PLAYNew York City is the ultimate destination for ambitious professionals seeking to make their mark in media and advertising. As the epicenter of the advertising industry, NYC offers unparalleled networking opportunities, world-class cultural experiences, and endless career growth potential. From Broadway shows and world-renowned museums to diverse culinary scenes and vibrant neighborhoods, the city provides an exciting backdrop for both work and play. With excellent public transportation, you'll have easy access to everything the five boroughs have to offer—from Central Park's green spaces to Brooklyn's trendy arts scene. Whether you're catching a Knicks game at Madison Square Garden, exploring the High Line, or enjoying rooftop views of the Manhattan skyline, NYC delivers an energy and opportunity found nowhere else.#LI-SM2#LI-OnsiteCOMPENSATION RANGE:Hourly: $25.48 - 26.44Pursuant to state and local salary transparency laws, the salary range posted is specific to candidates who will perform this work in New York.ADDITIONAL BENEFITS:A career path to grow your professional experiencesFull medical, dental and vision benefits, as well as certain other health and wellness benefitsRetirement savings plan with company matchOther key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.ABOUT SCRIPPS:The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: “Give light and the people will find their own way.”As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.