SALES SUPPORT (ANDERSEN WINDOWS & DOORS)

Builders’ General; Long Branch (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Builders’ General is seeking a Customer Support Representative in Long Branch, NJ, to assist the Andersen Department Manager and sales representatives. The role involves contacting customers, preparing quotes, and managing orders for Andersen windows and doors.

The ideal candidate will have 3-5 years of experience in sales support or customer service, excellent communication skills, and attention to detail. Familiarity with Andersen products and systems is preferred.

Qualifications

• 3-5 years of experience with sales, sales support, or customer service preferred.
• Previous experience with Andersen windows and doors strongly desired.
• Understanding of blueprints/window take-offs.
• Experience using Andersen windows and doors system application desired.
• Excellent record-keeping and computer skills are essential.

Responsibilities

• Contact customers to arrange appointments at the showroom or to update them on order status.
• Prepare and review window quotes/proposals.
• Provide outside sales representatives with order details and requests.
• Handle incoming orders and verify details in the computer system.
• Check stock availability or production schedules for orders.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Interpersonal skills

Job description

POSITION SUMMARY

This position is responsible for providing support to the Andersen Department Manager and outside sales representatives, as well as building contractors, architects, homeowners, prospects, and other customers who contact BGS regarding Andersen windows and doors inquiries, orders, order entry, pricing, scheduling, delivery dates, and customer questions and complaints.

ESSENTIAL FUNCTIONS

• Contact customers to arrange appointments at the Long Branch showroom or to update them on the status of an order or delivery.
• Prepare and review window quotes/proposals.
• Provide outside sales representatives with details of customers’ orders and requests for Andersen windows and doors quotations and make them aware of any problems likely to affect customer relationships.
• Handle incoming orders from outside sales representatives.
• Enter details of the order in BGS computer system and verify that it includes the correct price, discount level, product requirements, etc.
• Check stock availability or production schedules and forward the order details to production and distribution departments.
• Send an acknowledgment to the customer and outside sales representative and provide updates on order fulfillment and delivery via email or call.
• Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
• Log any customer problems or complaints on the record so that outside sales representatives and managers have a complete picture of the customers’ interactions with BGS.

QUALIFICATIONS

• Previous Andersen windows and doors experience strongly desired.
• 3-5 years of experience with sales, sales support or customer service preferred.
• Excellent communication skills are required.
• Understanding of blueprints/window take-offs.
• Experience using Andersen windows and doors system application desired.
• Excellent record-keeping and computer skills are essential.
• Demonstrated attention to detail.
• Must have good interpersonal skills to deal with customers and collaborate with outside sales and other departments.
• Excellent customer service skills to deal politely and effectively with customer inquiries or complaints.

PHYSICAL DEMANDS

The position could involve sitting, standing, walking, reaching and lifting for long periods of time throughout the day.