Sales Support Analyst - Reporting

ADP; Florida; Hybrid; USD 70,000 - 95,000; Full time

Job summary

ADP is seeking a Sales Support Analyst – Reporting to join our Commercial Operations Center of Excellence in Maitland, FL. The role focuses on building and delivering timely sales productivity metrics and driving operational process improvements within ADP's Global Sales & Marketing organization.

The candidate will analyze KPIs, partner with sales leaders, and provide rapid, data-driven insights across diverse business units.

Qualifications

• 1-2 years of experience in Sales or Marketing Operations, Data Reporting & Analytics or Process Improvement.
• Prior experience with CRM platforms and competency in Microsoft Office Suite (SFDC, Oracle, Capsule…).
• Prior working knowledge of data aggregation and querying a plus (i.e. SQL, AWS…).
• Ability to thrive in a fast-paced, evolving sales environment with strong organizational skills.

Responsibilities

• Drive data analytics to pro-actively develop insights and provide status updates to sales leaders.
• Prepare standardized daily/weekly/monthly reporting, analysis, and communications for sales leaders.
• Develop understanding of key sales data sources and their interactions to produce meaningful reporting and identify data gaps.
• Perform exploratory data analysis to identify relationships, patterns or trends to support decision making.
• Provide engaged, client-focused, Just-in-Time support for Sales partners.
• Execute ad-hoc sales analyses and manage quick turnaround on tasks/projects.
• Assess sales team needs and advise on changes to support them.
• Explain technical concepts in business terms to non-technical stakeholders.

Skills

Sales analytics

Data visualization

Attention to detail

Tools

SFDC

Oracle

Capsule

SQL

AWS

Job description

ADP is hiring a Sales Support Analyst – Reporting within our Commercial Operations Center of Excellence (CoE)

* This is a hybrid role based out of our Maitland, FL office. Qualified candidates must live within commutable distance to this location. *

As a Sales Support Analyst – Reporting you will be responsible for building and delivering timely best-in-class sales productivity and go-to-market metrics, combined with driving efficient operational process improvement within ADP's Global Sales & Marketing organization. You will utilize your analytical/technical skills and business acumen to support measurement of sales metrics (KPIs) and effective decision-making process across various sales teams (BUs).

We are in search of team members who are self-starters, intellectually curious and have a proven ability to seek out and develop innovative approaches to business problems/opportunities. You will partner and consult with Sales & Operational Leaders, and various internal functional teams such as Analytics & Automation, Market & Territory Planning; as well as provide quick turnarounds on day-to-day business critical responsibilities.

Responsibilities

• Drive data analytics to pro-actively develop insights about the business and provide status updates back to the sales leaders across the business.
• Prepare standardized (daily/weekly/monthly) reporting, analysis, and communications to support sales leaders.
• Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting and to identify workarounds to address gaps in data, sourcing, or dependencies (i.e. SFDC, Oracle…)
• Use exploratory data analysis to identify meaningful relationships, patterns or trends from complex data sets and discover opportunities to support decision making.
• Provide highly engaged, client focused and Just-in-Time support for Sales partners.
• Performs ad-hoc sales analysis, manages quick turnaround times for all assigned tasks/projects.
• Seeks information to understand sales team needs, identify and provide recommendations on how to effectively manage the changes and support.
• Comprehends and can explain technical terminology and various approaches in an easy-to-follow manner.

Qualifications

• A college degree is nice to have but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
• 1-2 years of experience in Sales or Marketing Operations, Data Reporting & Analytics or Process Improvement
• Prior experience with CRM platforms and competency in Microsoft Office Suite (SFDC, Oracle, Capsule…)
• Prior working knowledge of data aggregation and querying a plus (i.e. SQL, AWS…)
• Ability to strive in a fast-paced evolving sales environment, with superb organizational skills.
• Have strong relationship building skills, the ability to collaborate in a cross functional environment and the ability to handle confidential matters.
• Excellent written and verbal communication skills with an ability to express and present complex technical concepts in business terms.
• Proven ability to work effectively both independently and in a team-based environment.
• Demonstrate "state of art" performance in conducting complex, impactful and high-visibility analyses.

Preferred Qualifications

• Work independently and proactively drive issues to resolution.
• Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Excellent written and verbal communication skills, along with organizational and time management.
• Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
• Meticulous with strong analytical skills and judgement/decision-making ability.
• Ability to work in a fast-paced, performance-based environment and meet deadlines.
• Work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best practices are a plus.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.