Sales Support Agent

Marcopolo Holidays; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Marcopolo Holidays in the United States seeks a results-oriented Customer Service Associate to engage clients professionally, manage inquiries across time zones, and support travel arrangements.

You will collaborate with a team to ensure seamless service delivery, apply strong listening and communication skills, and adapt to diverse client needs while maintaining accuracy and courtesy.

Qualifications

• Bachelor's degree or higher required.
• Experience with CRM and virtual engagement tools preferred.
• Strong attention to detail and multitasking.
• Excellent communication and listening skills.
• Able to accommodate different time zones.
• Sales and service orientation.
• Problem-solving and resourcefulness.
• Cultural sensitivity and professionalism.
• Resilience and teamwork oriented.

Responsibilities

• Communicate with clients professionally and courteously.
• Handle multiple inquiries with accuracy and speed.
• Collaborate with colleagues to ensure seamless service.
• Support a team-focused environment to achieve goals.

Skills

Communication skills

Multitasking

Interpersonal skills

Listening skills

Teamwork

Attention to detail

Flexibility

Problem solving

Cultural sensitivity

Resourcefulness

Education

Bachelor's degree or higher

Tools

CRM software

Virtual client engagement tools

Job description

Responsibilities

• Communicate with clients in a professional and courteous manner
• Handle multiple client inquiries simultaneously while maintaining accuracy and attention to detail
• Collaborate with colleagues to ensure seamless service delivery
• Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals

Requirements

• Bachelor's degree or higher
• Comfort with CRM software and virtual client engagement tools
• Strong attention to detail and multitasking ability
• Excellent communication, interpersonal, and listening skills
• Flexibility to accommodate client schedules and time zone differences
• Sales and service orientation
• Problem-solving skills and resourcefulness
• Cultural sensitivity and respect for diverse backgrounds
• Resilience and professionalism under pressure
• Team player with a collaborative mindset

Preferred Qualifications

• Fluency in written and spoken English

About the Company

Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers. From families and adventure travelers to university study groups, we excel in curating travel packages and offer value-added services to suit your unique requirements.