Sales Support

Xenon Arc, Inc.; Rosemont (IL); Hybrid; USD 50,000 - 66,000; Full time

Job summary

XA Solutions is seeking a Sales Support Specialist to back our Technical Sales Representatives and Supply Partners in Rosemont, IL. The role focuses on CRM data management, quoting, pipeline tracking, and opportunity management within a dynamic sales team.

The ideal candidate will be organized, proactive, and knowledgeable about the CASE market and sales processes, with a Bachelor’s degree and experience in an inside sales or sales support role.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related field (preferred).
• Proven inside sales or sales support experience; D365 CRM preferred.
• Strong organization and multitasking abilities.
• Experience with process optimization and workflows.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and CRM systems.
• Strong problem-solving and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Provide CRM administration support to sales team and leaders.
• Record customer interactions, progress, and follow-ups in CRM.
• Maintain up-to-date sales pipeline with the team.
• Prepare performance reports for Commercial Leaders.
• Analyze sales data to identify trends and opportunities.
• Serve as point of contact for supply partners and inquiries.
• Build relationships with suppliers for satisfaction and collaboration.
• Coordinate monthly/quarterly supplier reporting.
• Manage CRM dashboards with input from sales team.
• Process sample requests and track follow-ups across projects.
• Assist sales with leads, document requests, and admin tasks.
• Coordinate with regulatory departments for timely documentation.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FULL-TIME Clerical Rosemont, IL, US

30+ days ago Requisition ID: 1039

Salary Range: $24.00 To $32.00 Hourly

About XA Solutions

XA Solutions delivers growth through a blend of technical expertise, personalized service, and modern infrastructure — designed to simplify operations and accelerate your success.

In 2025, we brought together two trusted names in the CASE industry- Brandt Technologies and JNS SmithChem - under a new banner: XA Solutions. Backed by the Xenon arc Growth Engine, XA Solutions combines deep technical expertise with the reach, service, and insight today’s producers and customers demand, especially for complex, underserved segments.

With a scalable, digitally enabled model, XA Solutions is redefining how value is created in the CASE and related industries. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client‑customer relationships and build lasting success.

Job Summary

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic sales team. In this role, you will be responsible for supporting our group of Technical Sales Representatives and Supply Partners. The Sales Support Specialist role will consist of CRM data management, including quoting, pipeline management, and opportunity tracking. The ideal candidate will be proactive, organized, and possess a strong understanding of the CASE Market and sales processes.

FLSA Classification

Non- Exempt

Reports to

Director of Sales

CRM Data Management & Reporting:

• Provide CRM administration support to sales team and commercial leaders.
• Assist in recording of customer interactions, progress, and follow-ups in CRM to ensure accurate data.
• Maintain an up-to-date sales pipeline in CRM in coordination with the sales team.
• Prepare performance reports for Commercial Leaders.
• Analyze sales data to identify trends & opportunities for improvement and sales growth.
• Serve as point of contact for supply partners, providing timely responses to inquiries and updates.
• Build and maintain strong relationships with existing suppliers to ensure supplier satisfaction and exceptional supplier experience.
• Communicate effectively with suppliers to understand their needs and recommend appropriate solutions.
• Coordinate and manage supplier monthly and quarterly reporting requirements.
• Work with sales team on opportunity and pipeline data within CRM including managing and providing input on CRM dashboards.
• Process sample requests, track follow up and assist in the full scope of project inception to commercial success.
• Assist the sales team in managing leads, technical document requests, and providing administrative support.
• Collaborate with sales team and other client regulatory departments to ensure seamless technical documentation fulfillment and timely delivery.

Basic Qualifications:

• Bachelor’s degree in Business, Sales, Marketing, or related field (preferred).
• Proven experience in an inside sales or sales support role, preferably with D365 CRM experience.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Experience with process optimization and workflow management.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.

Location & Commitments

• Full-time, permanent
• Report to office in Rosemont, IL 4 days a week (remote on Friday)

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

• Minimal (up to 10%)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.