Sales - Retail Counter

PYP; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive parts company in Austin is seeking a Customer Service Representative who is responsible for providing exceptional service to walk-in customers. This role entails managing in-person sales, utilizing inventory software, processing transactions, and coordinating with parts retrieval. Candidates should have a strong customer service background, effective communication skills, and preferably automotive experience. The position requires attention to detail and the capability to work in a team-oriented environment.

Qualifications

• Strong customer service background is essential.
• Effective communication skills are required.
• Prior automotive experience is preferred.
• Two to three years of customer service experience are preferred.

Responsibilities

• Provide high-quality service to walk-in customers.
• Use inventory software to identify parts for customers.
• Process transactions using POS systems.
• Coordinate with parts pullers for order retrieval.
• Set up and maintain displays to drive sales.
• Inspect returned parts and process warranty claims.

Skills

Customer service skills

Communication skills

Time management

Problem-solving

Attention to detail

Teamwork

Education

High School or G.E.D. Equivalent

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.