Sales Support

coolCARE Protection Plans; Irving (TX); On-site; USD 38,000 - 55,000; Full time

Job summary

coolCARE is seeking a Sales Support specialist to provide day-to-day customer service, administrative and operations support for customers, contractors, and internal teams. This role will involve processing orders, setting up new customer accounts, welcoming customers to coolCARE, answering calls, shipping marketing materials, and maintaining customer profiles.

Ideal candidates are highly organized, detail-oriented, and comfortable managing a large workload while delivering accurate, timely

Qualifications

• High school diploma or equivalent required.
• Strong organizational skills with the ability to manage a large workload and multiple priorities.
• Excellent customer service and communication skills.
• Detail-oriented with strong accuracy, follow-up, and follow-through.
• Proficient in Microsoft Office programs, including Outlook, Word, and Excel.
• Comfortable answering incoming calls and assisting customers professionally.
• Dependable, positive, and able to work well in a fast-paced environment.
• Prior experience in customer service, administrative support, order processing, or operations support preferred.

Responsibilities

• Process customer and contractor orders accurately and in a timely manner.
• Set up new customer accounts and ensure all required information is complete and accurate.
• Welcome new customers and provide clear information about coolCARE services, processes, and next steps.
• Answer incoming calls and provide professional, helpful customer support.
• Ship marketing materials and track requests through completion.
• Update and maintain customer profiles, contact information, and account details.
• Support internal sales, service, and operations teams with administrative tasks as needed.
• Use Microsoft Office programs to prepare documents, manage information, track activity, and support daily workflow.
• Manage a large workload while maintaining accuracy, organization, and timely follow-through.

Skills

Organizational skills

Customer service

Detail orientation

MS Office proficiency

Communication skills

Time management

Education

High school diploma or equivalent

Job description

coolCARE was founded in Texas in 2013 with a goal to deliver a better way to warranty to contractors and homeowners. coolCARE continues to partner with contractors who deliver higher standards of installation, service, and equipment repairs to their customers. coolCARE is an extended labor protection plan for air conditioning and heating equipment for homeowners and commercial businesses. coolCARE offers labor plans from 2 years to 12 years from the date of installation.

About the Role

The Sales Support will provide day-to-day customer service, administrative, and operations support for coolCARE customers, contractors, and internal team members. This role is responsible for processing orders, setting up new customers, welcoming customers to coolCARE, answering incoming calls, coordinating marketing material shipments, and maintaining accurate customer profiles. The ideal candidate is highly organized, detail-oriented, comfortable managing a large workload, and proficient with Microsoft Office programs.

Key Responsibilities

• Process customer and contractor orders accurately and in a timely manner.
• Set up new customer accounts and ensure all required information is complete and accurate.
• Welcome new customers and provide clear information about coolCARE services, processes, and next steps.
• Answer incoming calls and provide professional, helpful customer support.
• Ship marketing materials and track requests through completion.
• Update and maintain customer profiles, contact information, and account details.
• Support internal sales, service, and operations teams with administrative tasks as needed.
• Use Microsoft Office programs to prepare documents, manage information, track activity, and support daily workflow.
• Manage a large workload while maintaining accuracy, organization, and timely follow-through.

Qualifications

• High school diploma or equivalent required.
• Strong organizational skills with the ability to manage a large workload and multiple priorities.
• Excellent customer service and communication skills.
• Detail-oriented with strong accuracy, follow-up, and follow-through.
• Proficient in Microsoft Office programs, including Outlook, Word, and Excel.
• Comfortable answering incoming calls and assisting customers professionally.
• Dependable, positive, and able to work well in a fast-paced environment.
• Prior experience in customer service, administrative support, order processing, or operations support preferred.

coolCARE Warranty provides equal employment opportunities to all employees and applicants regardless of race, religion, color, sex, age, national origin, sexual orientation, disability, veteran status, genetic information, or any other legally protected status. Discrimination or retaliation based on such status is not permitted. The company complies with all applicable federal, state, and local employment laws.