SALES SUPERVISOR, Madison Ave - Full Time - $28-$32hr + bonus

S. Rothschild & Co., Inc.; New York (NY); On-site; USD 39,000 - 44,000; Full time

Job summary

MILLY on Madison Avenue, New York City, is seeking a passionate, results-driven Sales Supervisor to lead our team and deliver exceptional client experiences across in-store, virtual, and event settings.

As a key member of the store leadership, you will partner with the Store Director and Assistant Store Manager to drive sales targets, coach staff, maintain merchandising standards, and promote MILLY’s brand in the local community. Salary: $28-$32/hr plus bonus.

Qualifications

• Experience in luxury or premium fashion retail.
• Strong clienteling and relationship-building skills.
• Proven ability to meet sales targets.
• Excellent communication and presentation.

Responsibilities

• Promote MILLY brand and provide exceptional client experiences.
• Coach Sales Associates to maximize store performance.
• Drive sales through client books and upsell opportunities.
• Ensure visual merchandising standards and store operations.

Skills

Leadership

Sales targets

Clienteling

KPIs

Coaching

Job description

Location: Madison Avenue, New York, NYEmployment Type: Full-Time, On-SiteReports To: Store Director / Assistant Store Manager

Role Description

MILLY is seeking a passionate, results-driven Sales Supervisor to join our team at our new Madison Avenue location in New York City.

The Sales Supervisor is a client- and brand-centric leader responsible for delivering exceptional client experiences, developing meaningful relationships, achieving sales targets, and supporting the overall success of the store.

This individual will serve as a passionate brand ambassador, representing MILLY’s identity and values while actively promoting the brand to clients, partners, and the local community.

As a key member of the store’s leadership team, the Sales Supervisor will partner closely with the Store Director and Assistant Store Manager to drive business performance, develop talent, maintain operational excellence, and establish a positive, results-oriented team culture.

Key Responsibilities

Leadership & Sales Performance

• Act as an ambassador for MILLY, consistently promoting the brand’s culture and values internally and externally.
• Drive financial results by achieving individual sales targets while coaching and supporting team members to maximize overall store performance.
• Monitor individual and store KPIs, identifying opportunities to improve conversion, average dollar transaction (ADT), units per transaction (UPT), and overall productivity.
• Conduct consistent touch-bases with Sales Associates throughout the day to review performance, communicate priorities, and identify business opportunities.
• Deliver real-time coaching and actionable feedback to strengthen selling techniques, client engagement, styling, and add-on opportunities.
• Lead by example through a strong sales floor presence, exceptional service, and a proactive approach to business development.
• Support effective floor coverage, attainment of financial targets, adherence to visual merchandising standards, and seamless front- and back-of-house operations.
• Partner with store leadership to maintain accountability and ensure associates remain focused on individual and collective business goals.

Client Experience & Development

• Deliver an elevated, personalized client experience across all engagement channels, including in-store, virtual, and digital interactions.
• Provide expert styling advice and thoughtful product recommendations tailored to each client’s preferences and lifestyle.
• Build and maintain a robust personal client book, prioritizing client acquisition, retention, and long-term relationship development.
• Support Sales Associates in developing their client books through proactive outreach, appointment setting, and consistent follow-up.
• Identify opportunities to increase repeat business, build client loyalty, and expand MILLY’s presence within the local community.
• Employ a solution-oriented approach to resolving client concerns while protecting the brand’s reputation and ensuring client satisfaction.

Marketing & Brand Activation

• Partner with the Store Director to support the planning and execution of in-store events, client activations, and initiatives focused on client acquisition and retention.
• Identify opportunities to introduce MILLY to new audiences through local networking, relationship building, and community engagement.
• Support outreach initiatives surrounding new collections, product launches, and exclusive client experiences.

Team & Culture

• Attend required business meetings and support daily team huddles, performance discussions, and business updates.
• Foster a collaborative, positive, and results-driven team environment.
• Act as a resource and mentor to Sales Associates, encouraging professional growth, accountability, and continuous improvement.
• Communicate observations, business opportunities, and team development needs to store leadership.
• Serve as a strong partner to the corporate team by sharing valuable client feedback, product insights, and business observations.

Visual Merchandising & Operations

• Support the execution of all visual merchandising initiatives, ensuring adherence to brand directives and consistently elevated presentation standards.
• Maintain impeccable store presentation, product organization, and overall selling floor standards.
• Assist with daily opening and closing procedures, transactions, and operational responsibilities as assigned.
• Ensure operational tasks are completed accurately and in accordance with company policies and procedures.
• Take on additional projects and responsibilities based on business needs.

Qualifications

• Previous experience in luxury, contemporary, or premium fashion retail preferred.
• Client book preferred.
• Previous supervisory or leadership experience preferred, particularly involving team coaching and development.
• Demonstrated ability to achieve sales goals and positively influence business performance.
• Strong understanding of retail KPIs, clienteling, and relationship-building strategies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to provide constructive feedback, motivate others, and lead by example.
• Strong organizational skills with attention to visual merchandising and operational detail.
• Proactive, adaptable, and comfortable working in a dynamic retail environment.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Physical Requirements

• Maintain a professional appearance consistent with MILLY’s brand and dress code standards.
• Ability to stand and move throughout the selling floor for extended periods.
• Must be able to pick up 30lbs-50lbs.
• Ability to reach overhead and use a ladder or step stool as needed.
• Ability to lift and move merchandise and supplies, with or without reasonable accommodation.

Salary:$28-$32hr + bonus

Why Join MILLY?

This is an exciting opportunity to join MILLY during a significant chapter of retail growth. As part of the founding team at our new Madison Avenue location, the Sales Supervisor will have the opportunity to help shape the store’s culture, build lasting client relationships, and contribute directly to the brand’s continued success.

We are looking for individuals who are passionate about fashion, committed to excellence, and excited to grow their careers with a New York-based brand.