Sales Supervisor Full Time - SPL

Splendid; Manhattan Beach (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Splendid is seeking a full-time Store Supervisor to lead daily operations and sales at our Manhattan Beach location. You will coach associates, drive sales, and ensure exceptional customer experiences through styling and personalized service.

You will manage payroll, maintain brand standards, and collaborate with Visual Merchandising and Marketing to execute store directives while prioritizing loss prevention and community engagement.

Qualifications

• 2+ years of related professional sales experience in specialty or luxury retail or customer service.
• At least 1 year of supervisory experience.

Responsibilities

• Contributes to store success by meeting overall sales goals and individual targets.
• Deliver exceptional customer experiences by styling and wardrobing customers.
• Set the example for customer engagement that exceeds industry standards.
• Build client relationships and drive store sales through outreach.
• Assist with training, coaching, and motivating associates for productivity.
• Support Store Manager/Assistant Manager on store operations and policies.
• Manage payroll and ensure coverage based on business needs.
• Coordinate with Visual Merchandising, Operations and Marketing to meet deadlines.
• Communicate with management on employee relations and development goals.
• Represent the brand and ensure team embody the brand in all interactions.
• Ensure Loss Prevention policies are followed and assist with audits.

Skills

Leadership

Time management

Performance driven

Verbal communication

Written communication

Organizational skills

Problem solving

Cash handling

Initiative

Job description

Job Type: Full-time

Position Summary

Join the Splendid family where our love of softness drives all we do, from the fabric of our clothes to the moments we create in our stores, with our customers and in our communities. At Splendid we believe in bringing people together. In good company and great conversation. We believe in taking time to enjoy the little things and more importantly celebrate the big things. We think that people should cherish every moment. Live it up. Laugh out loud. Play a little. We believe that home is truly where the heart is and that you should be able to bring a little piece of it with you everywhere you go. That's why what we create fits seamlessly into the lives of our customers. Splendid offers the opportunity to bring this vision to life in our stores.

Key Responsibilities

• Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals.
• Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs.
• Responsible for setting the example for customer engagement that exceeds industry standards.
• Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach.
• Assists with training, coaching, developing and motivating associates to achieve maximum sales productivity.
• Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture, store operations and policies & procedures.
• Assists with managing payroll and ensuring payroll goals are met within established guidelines to ensure proper coverage based on business needs.
• Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
• Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations and any compliance related matters and to set goals for personal skill development.
• Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers.
• Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage.

Required Skills

• Strong leadership ability.
• Strong time management skills.
• Able to meet performance expectations.
• Effective verbal and written communication skills.
• Strong organizational skills; ability to multitask and prioritize.
• Strong problem solving and decision making skills.
• Ability to accurately and efficiently operate cash register while following cash handling procedures.
• High level of initiative/self-starter.

Education/Experience

• 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience and at least 1 year of supervisor experience.

Special Physical And/or Mental Requirements

• Repetitive hand motion while operating cash register or computer.
• Regularly interacts with the public in an often crowded and noisy interactive store environment.
• Standing required for entire work shift.
• Operate office equipment (i.e., computers, phone, fax, scanner and copier).
• Must work weekend and night shifts.
• Climb ladders as needed.
• Bend, lift, open, and move product up to 50 pounds as needed.
• Occasional travel, often with little advance notice may be required (including air and overnight travel).

Diversity Vision Statement

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled. We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.