Sales Supervisor (Full-Time)

Rag & Bone; Pasadena (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Paid Time Off

Medical, dental, vision and ancillary benefits

Membership to Calm and wellness benefits

401k

Job summary

Rag & Bone is seeking a full-time Sales Supervisor in Pasadena, California. This role will involve ensuring sales goals are consistently met, providing best-in-class customer service, and leading store associates. Applicants should have at least 2 years of experience in a client-centric sales environment, preferably in luxury retail. The position includes various benefits like a clothing allowance, employee discounts, and medical benefits, supporting the brand's commitment to an inclusive workplace.

Qualifications

• 2+ years in a client-centric sales environment, preferably contemporary or luxury retail.
• Strong customer service skills and ability to manage a team.
• Conflict management and problem-solving abilities.

Responsibilities

• Ensure sales goals are met and service standards are upheld.
• Lead and model service standards for Sales Associates.
• Partner with Visual Merchandising on store projects.
• Accurately process Point of Sale transactions.

Skills

Customer service techniques

Sales interactions

Product knowledge

Conflict resolution

Team selling

Job description

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future

The Role

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Please also note, Sales Supervisors at full-price store locations are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees.

What You’ll Do

• Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Meet store and metric goals
• Ability to grow and manage clientele
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Ensure the store is opened and closed each day according to company guidelines
• Maintain knowledge and understanding of all policy and procedures
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
• Accurately process Point of Sale transactions
• Consistently act within core values of rag & bone
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
• Assist in tracking, monitoring and communication of business results
• Model and teach store associates to support a positive client‑centric environment
• Contribute to a positive, fun, professional, productive, and team‑oriented store atmosphere

Rules we live by

• The Customer Rules - Minimum 2+ prior work experience in a client centric, sales environment. Contemporary or luxury retail knowledge preferred, but not required
• Be a Good Human - Be original, be authentic
• Have No Fear - Innovate, solve problems
• Own Every Decision - Work together, get results
• Quality Matters - Be disciplined, be competitive
• Make S**t Happen

Availability Requirements

The Sales Supervisor role is full-time and requires 32-40 hours per week.

• Clothing Allowance
• Generous Employee Discount
• Paid Time Off
• Medical, dental, vision and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401k

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.