Sales Supervisor - Brooklyn

Rag & Bone; New York (NY); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Commission Eligible

Paid Time Off

Medical, dental, vision and ancillary

401k

Paid Parental Leave

Job summary

Rag & Bone is seeking a Sales Supervisor in New York to lead sales associates, model service standards, and drive store performance. The role emphasizes clienteling, product knowledge, and aligning with company policy within a full-time schedule of 32–40 hours per week.

You will partner with Visual Merchandising and management to deliver exceptional customer experiences while maintaining inventory accuracy and selling with integrity. Compensation includes commission eligibility and benefits.

Qualifications

• Minimum 2+ years in a client-centric, sales environment.
• Luxury retail knowledge is a plus but not required.
• Strong verbal and written communication skills.

Responsibilities

• Deliver best-in-class customer service and clienteling; ensure staff on duty follow suit.
• Meet store and metric goals.
• Grow and manage clientele.
• Demonstrate product knowledge to staff and support management.
• Collaborate with Visual Merchandising on floor sets and window changes.
• Accurately process Point of Sale transactions.
• Maintain knowledge of policy and procedures.
• Contribute to inventory accuracy and reduce shrink.

Skills

Clienteling standards

Sales environment

Customer service

Job description

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

Maintaining authenticity in a trend‑driven industry also means creating a collaborative workspace that supports talent, creativity and forward‑thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

The Role

The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person serves as an extension of store management as a leader and role model to all Sales Associates, emphasizing service standards and adherence to company policy. Sales Supervisors at full‑price store locations are eligible to participate in the rag & bone Commissions Program and incentive programs, which may result in a higher total compensation. The range listed is just one component of the Company’s total rewards package for retail employees.

What You’ll Do

• Display best‑in‑class customer service techniques, clienteling standards and sales interactions; ensure that all staff on duty are doing the same.
• Meet store and metric goals.
• Grow and manage clientele.
• Demonstrate product knowledge and support senior management with delivery of this information to staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed.
• Ensure the store is opened and closed each day according to company guidelines.
• Maintain knowledge and understanding of all policy and procedures.
• Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points.
• Accurately process Point of Sale transactions.
• Consistently act within core values of rag & bone.
• Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment; escalate conflict to management when necessary.
• Assist in tracking, monitoring and communication of business results.
• Model and teach store associates to support a positive client‑centric environment.
• Contribute to a positive, fun, professional, productive, and team‑oriented store atmosphere.

Rules we live by | Rules you live by

• The Customer Rules – Minimum 2+ prior work experience in a client‑centric, sales environment. Contemporary or luxury retail knowledge preferred, but not required.
• Be a Good Human – Be original, be authentic.
• Have No Fear – Innovate, solve problems.
• Own Every Decision – Work together, get results.
• Quality Matters – Be disciplined, be competitive.
• Make S**t Happen.

Availability Requirements

The Sales Supervisor role is full‑time and requires 32‑40 hours per week.

Benefits

• Clothing Allowance
• Generous Employee Discount
• Commission Eligible
• Paid Time Off
• Medical, dental, vision and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401k
• Paid Parental Leave

Salary

The target hourly rate for this role is between $20 and $21 based on candidate experience and expectations.

Equal Employment Opportunity

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable Accommodation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.