Sales Supervisor - Coconut Grove

ALICE + OLIVIA; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Alice and Olivia in Miami, FL is seeking a Sales Supervisor to lead the sales floor, deliver exceptional customer experiences, and build lasting client relationships.

You will partner with the management team to drive sales, coach staff, and maintain brand standards while fostering teamwork and a positive store culture.

The role requires a flexible schedule including days, nights, weekends and holidays, with opportunities to develop leadership skills in a fast-paced fashion environment.

Qualifications

• Customer focus required.
• Drive for results and accountability.
• Team-oriented with leadership potential.
• Strong time management in a fast-paced retail environment.
• Credible and professional demeanor.

Responsibilities

• Meet personal and store sales goals by ensuring each customer receives outstanding service.
• Build returning client relationships through long-term engagement.
• Actively reach out to clients via email, phone and text to strengthen relationships.
• Use selling culture and tools to meet/exceed KPI expectations.
• Learn trends of each collection to build stronger stylists.
• Keep front and back of house organized and clean.
• Participate in all Divisions of Responsibility to support the business and leadership development.
• Maintain a floor that reflects the brand beautifully.
• Maintain an active on-floor presence to coach staff and grow client relationships.
• Collaborate on open/close checklists, shipments, and store standards; if solo, manage DOR and opening/closing tasks.
• Remain coachable and open to feedback for continuous development.
• Support DEI initiatives.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Job description

TITLE:

SALES SUPERVISOR

REPORTS TO:

STORE MANAGER

JOB DESCRIPTION:

Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.

COMPETENCIES:

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility

THE RESPONSIBILITIES:

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
• Remain coachable and open to feedback to continuously develop in your role
• Actively support Diversity, Equity, and Inclusion initiatives

REQUIREMENTS:

• Previous management experience preferred but not required
• Previous sales experienced preferred but not required
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to occasionally climb ladders as needed
• Ability to work daily with telephone, POS and computer equipment
• Ability to work a flexible schedule including days, nights, weekends, and holidays