Sales Supervisor: Client Experience & Store Leadership

CWF USA LLC; Central Valley (NY); On-site; USD 40,000 - 62,000; Full time

Job summary

CWF USA LLC in New York is seeking a Full-Time Sales Supervisor to support the Store Manager and lead the team on the shop floor. You will build lasting client relationships, deliver a personalised shopping experience, and help drive store performance.

You will also ensure presentation standards, participate in promotions, manage stock processes, and uphold health and safety standards while fostering a positive team environment.

Responsibilities

• Support the Store Manager in overseeing the day-to-day operations of the store.
• Deliver an exceptional and personalised client experience, from the first interaction through to after-sales service.
• Build strong and long-lasting relationships with clients and develop client loyalty.
• Drive sales performance and actively contribute to achieving and exceeding store targets.
• Monitor, analyse and support the development of key store KPIs.
• Support the team and lead by example on the sales floor.
• Ensure the store always meets the highest standards in terms of presentation, visual merchandising and client experience.
• Participate in seasonal changes, promotions and merchandising updates.
• Support stock management, stock loss prevention and inventory processes.
• Ensure compliance with company policies, procedures and health & safety requirements.
• Contribute to creating a positive, collaborative and motivating team environment.

Job description

CWF USA LLC in New York is seeking a Full-Time Sales Supervisor to support the Store Manager and lead the team on the shop floor. You will build lasting client relationships, deliver a personalised shopping experience, and help drive store performance.

You will also ensure presentation standards, participate in promotions, manage stock processes, and uphold health and safety standards while fostering a positive team environment.