Sales Supervisor

Idist; Worcester (MA); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Discounted product store

Food events

Summer food trucks

Descripción de la vacante

Imperial Distributors, Inc. in Worcester, MA is seeking a Sales Supervisor to lead a team of Retail Service Merchandisers (RSMs) to deliver outstanding customer service, grow store sales, and execute merchandising initiatives across assigned accounts.

You will coach and develop the team, conduct store inspections, and work with Account/Category Managers to optimize planograms and service levels. Travel across MA, CT, RI is required.

Formación

• Bachelor’s degree preferred; 3+ years in supervisory roles may substitute for degree.
• At least 2 years of supervisory or team-leader experience.
• Retail/supermarket service experience a plus; GM/HBC knowledge preferred.
• Strong computer skills and experience with electronic ordering devices.
• Willingness to travel across MA, CT, RI; valid driver’s license required.
• Pre-employment background check and drug screening.

Responsabilidades

• Lead and develop the Retail Service Merchandiser team to drive sales and service.
• Perform store inspections and conduct quality reviews.
• Coach, monitor training, and hold regular meetings with sales staff.
• Manage merchandising tasks for remodels and new stores.
• Read and implement planograms; control expenses and mileage.
• Build relationships with store owners and managers to maximize sales.
• Own KPIs and collaborate with Account and Category Managers.
• Drive year-over-year sales growth.

Conocimientos

Leadership

Team management

Retail experience

Customer relationships

Planograms

Computer skills

Travel readiness

Educación

Bachelor’s Degree preferred

Herramientas

Electronic ordering devices

MS Excel

Sales software

Descripción del empleo

The Sales Supervisor is responsible for leading and developing a team of Retail Service Merchandiser (RSMs) to deliver exceptional customer service, drive sales growth, and execute merchandising initiatives across assigned accounts. This role provides leadership through coaching, performance management, customer relationship development, operational excellence, and cross-functional collaboration to ensure Imperial consistently exceeds customer expectations.

Travel throughout MA, CT, RI

About Imperial (IDI)

Imperial, founded in 1939 and headquartered in Worcester, MA, is a leading privately lead distributor of supermarket non-foods. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, general merchandise categories. With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid-Atlantic for excellence in distribution, merchandising, and category management.

What sets us apart?Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

OurMissionprioritizes people, embraces change, and fosters growth. And ourVisionis to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is ouramazing team.

Essential Responsibilities and Duties Include:

• Perform store inspections to ensure adherence to Imperial’s Service Excellence standards.
• Conduct Store Quality Reviews.
• Assist in the evaluation and selection of qualified candidates; Execute and monitor training plan; Evaluate trainees; Conduct meetings with salespeople on a regular basis.
• Coaching and developing the RSM team
• Maintain service levels to acceptable standards; Ensure store service schedules are adhered to; Assist with store service as needed.
• Full responsibility of all merchandising tasks associated with remodels, new store set-ups and updates in self-serviced stores in assigned area.
• Ability to read and implement planograms.
• Control expenses within budget guidelines; Monitor and approve mileage and expense reports; Ensure timely completion of all related paperwork; Review weekly service reports from RSM's
• Build relationships with store owners and managers and other staff to maximize sales opportunities; Assure customer satisfaction with Imperial.
• Driving sales growth and customer satisfaction
• Ownership of KPIs (service levels, selling expense, audits, etc.)
• Cross-functional collaboration with Account Managers and Category Managers
• Build year over year sales.
• Other duties and tasks as assigned

Qualifications:

• Bachelor’s Degree preferred. (3+yrs related experience may be substituted for formal degree).
• Minimum 2yrs of Supervisory or Team Leader experience preferred.
• Related Retail/Supermarket service experience or related store/route sales experience a plus.
• Knowledge of GM/HBC product categories preferred.
• Intermediate/Advanced Computer skills and Electronic ordering device experience a plus.
• Energetic, Creative, Self-Motivated-Innovative Thinker.
• Ability to Travel throughout MA, CT, RI (Valid Driver’s License/Reliable Transportation required).
• Pre-Employment Criminal Background Clearance and Drug Screening.

Why Join Us

• Growth Culture:Opportunities for professional advancement
• Employee Perks:Discounted product store, food events, and summer food trucks

A full comprehensive job description will be available during the interview process, this is a condensed job posting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.