Sales Supervisor

Steve Madden; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Steve Madden is seeking a Sales Supervisor for its Phoenix location. This role involves leading a retail team to achieve sales targets and ensuring exceptional customer service. Candidates should have retail experience and strong organizational skills, while also collaborating with management to enhance store operations. The position offers a dynamic work environment with numerous employee benefits including medical, dental, and employee discounts.

Benefits

Medical, Dental, Vision Benefits

401K Eligibility with Company Match

Paid time off including vacation and sick time

Employee Discounts

Tuition Reimbursement Program

Career Growth Opportunities

Employee Assistance Program

Qualifications

• Minimum of 2-3 years of retail experience.
• Excellent organizational and team-building skills.
• Strong verbal and written communication skills.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Assist in training the sales team.
• Ensure customer service initiatives are effective.

Skills

Leadership

Communication

Team-Building

Organizational Skills

Education

High school diploma or equivalent

Job description

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short / Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season / quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program
• Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report