Sales Supervisor

stevemaddenretailcareers; Louisiana (MO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Life & Disability

401K with company match

Paid time off

Virtual Health Care

Employee discount

Family discount

Friends & Family events

Free shoes

Employee Assistance Program

Tuition reimbursement

Career growth

Referral program

Job summary

Steve Madden Retail is seeking a Sales Supervisor to support store leadership and drive performance across shifts. The role leads the team in sales targets, delivers exceptional customer service, and assists in daily store operations to keep merchandising and service standards high.

You'll work with the Store Manager and Assistant Manager, train and motivate staff, and adapt to a flexible schedule including days, evenings, weekends, and holidays.

Qualifications

• Minimum of 2–3 years of retail experience.
• High school diploma or equivalent preferred.
• Strong organizational skills to coordinate people and resources.
• Excellent team-building abilities.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and deliver excellent customer service.
• Assist in training and developing a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Serve as liaison between customers, sales staff, and store management.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Support store operations, including merchandising, floor moves, cleaning, and inventory returns.
• Adapt to additional duties outside the role as needed.

Skills

Retail experience

Communication skills

Team-building

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Sales Supervisor (F/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program