Sales Specialist, Ticket Sales and Operations

Georgia State University; Atlanta (GA); On-site; USD 56,050 - 84,087; Full time

Benefits offered by this job

Flexible work environment

Generous benefits, including health, dental, and vision

Tuition assistance

Professional development opportunity

Mentorship

Job summary

Georgia State University in Atlanta seeks a Sales Specialist for Ticket Sales and Operations in the Athletics Department. The successful candidate will supervise the Ticket Office, ensuring excellent customer service while managing ticket sales for various events.

This role includes overseeing ticket prospecting, sales, and operations, as well as collaboration with the community and corporate sponsors. Competitive salary range of $56,050 – $84,087 based on experience.

Qualifications

• 3 years of related experience or a combination of education and experience.
• Experience in ticket sales or customer service.

Responsibilities

• Oversee the Ticket Office's day-to-day operations.
• Manage ticket sales for season tickets and individual games.
• Supervise Ticket Office staff and ensure operational success.

Skills

Customer service skills

Sales experience

Event management

Education

Bachelor’s degree

Job description

Sales Specialist, Ticket Sales and Operations

Athletics Department, Georgia State University

We are seeking an outstanding professional to oversee the day‑to‑day affairs of the Ticket Office in the Athletics Department. The role will lead ticket prospecting and selling functions, ensuring excellent customer service and managing all ticketing and marketing functions for outside events.

What Makes GSU a Great Place?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge‑sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

What Will You Do?

This position is responsible for ticket prospecting and selling functions to ensure sound follow‑through on new leads and excellent customer service. This position will include all ticketing and marketing functions for outside events.

Duties and Responsibilities Include

• Oversee day‑to‑day affairs of the Ticket Office, including operations, revenue accountability, preparation of reports and reconciliations for all events.
• Operations of selling season ticket packages, individual game day sales, select non‑athletics events and group outings and outside events.
• Oversee all ticket payment systems, prepare and design invoices, sales reports, commission reports, deposits and audit schedules. Report sales and attendance to proper staff, individuals, including the business office.
• Organize mailing in conjunction with the Panther Athletic Club for season tickets, renewal membership, event invitations, invoices and everything else associated with the season ticket campaigns.
• Hire and supervise all Ticket Office staff to include full‑time, graduate assistants, temps, part‑time staff, student workers.
• Responsible for ticketing including parking management, for all non‑internal events that occur in GSU venues. Main functions include event build, inventory management, revenue and settlement reporting, day‑of box office management and access control.
• Create strategic partnerships with the neighboring community and corporate sponsors to drive interest and participation.
• Perform other duties as assigned by the Athletic Director or designee.

Anticipated hiring range: $56,050 (midpoint) – $84,087 (maximum). Salary offers will be determined based on the candidate’s qualifications in relation to the Minimum Hiring Standards. Candidates earlier in their careers are typically offered salaries closer to the minimum of the hiring range, while those with more advanced or relevant experience may be considered for compensation at or above the hiring range.

Qualifications

Bachelor’s degree and three years of related experience; or a combination of education and related experience.

College/Business Unit: Athletics
Location: Atlanta Campus
Job Posting: 07/01/26, 8:16:33 PM