Sales Specialist \"Call Center\"

Living Spaces; La Mirada (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Vacation

Paid Sick Leave

Flex spending account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces in La Mirada, CA is seeking a Guest Services Product Specialist to engage guests by phone, identify needs, and guide purchases with product knowledge and a friendly, high-energy approach.

You will handle high-volume inbound inquiries, build rapport, document interactions, and collaborate with teams to resolve issues while meeting performance metrics and delivering an exceptional guest experience.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience in sales, customer service, or call center environment.
• Experience handling inbound/outbound interactions while meeting sales targets.

Responsibilities

• Answer inbound guest inquiries in a high-volume call center environment.
• Engage guests and build rapport using the Living Spaces Guest Engagement Model.
• Address guest questions using needs identification, problem-solving and product knowledge.
• Capture accurate notes to summarize interactions on guest accounts.
• Ensure timely follow-up and provide updates to guests via calls or email.
• Meet or exceed established key performance metrics.
• Participate in ongoing training; limited travel may be required.
• Assist with inbound service inquiries during high-call volumes.

Skills

Inbound call center experience

Sales oriented

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Intercom

AX

Genesys Cloud

Pega CRM

Job description

Position Summary

The Guest Services Product Specialist is responsible for driving sales revenue by engaging with guests through inbound phone interactions, identifying their needs, and providing product recommendations and solutions. This role delivers a high-quality guest experience by leveraging product knowledge, building rapport, and guiding guests through the purchasing process to support sales and service objectives.

Position Description

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

• Answer inbound guest inquiries in a high-volume call center environment.
• Engage guests and build rapport using the Living Spaces Guest Engagement Model.
• Address guest questions and needs using a combination of soft skills, discovery and needs identification, problem-solving, available tools, and knowledge of company products and policies.
• Capture accurate notes to summarize interactions on guest accounts.
• Ensure timely follow-up on issues requiring additional research, including partnering with other teams or departments and providing updates to guests through outbound calls or email.
• Meet or exceed established key performance metrics.
• Participate in ongoing training and development activities; limited travel may be required.
• Assist with inbound service inquiries during high-call volume periods.

#LS1B Qualifications

• Education/Experience: High School Diploma or General Education Diploma (GED) equivalent required.
• 1–3 years of related experience in sales, customer service, or a call center environment required, preferably within retail or home furnishings.
• Experience handling inbound or outbound customer interactions while meeting sales or performance targets required.
• Equivalent combination of education and experience will be considered.
• Computer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook.
• Experience with Intercom, AX, Genesys Cloud, and Pega CRM is a plus.
• Certificates and Licenses: None
• Supervisory Responsibilities: This position will not have any supervisory responsibilities.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation

• Overtime pay is available for eligible, non-exempt Team Members.
• Reimbursement for expenses as required by applicable law and Company policy.
• Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy

At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corporate office in La Mirada, to our Distribution Centers, Manufacturing, Guest Services, Transportation, to any of our retail stores in the United States, you’ll find Team Members who have started and grew their careers at Living Spaces. We are a company driven by our core values of humility & respect, passion, innovation, speed & simplicity, fanatic discipline, social responsibility, coupled with the desire to provide our guests with the best possible experience they can have while furnishing their space. We continuously strive to find dedicated, innovative, driven, enterprising Team Members to help drive our corporate vision - to be the best furniture retailer in the country. If you possess these skills, we invite you to join the journey at Living Spaces.