Sales Specialist 2 (OPS)

Living-Spaces; Los Angeles (CA); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401(k) match

Vacation

Paid sick leave

Flex spending account

Employee assistance program

Holiday pay

Life insurance

Job summary

Living Spaces in Los Angeles is hiring a Sales Specialist 2 (Operations) to combine customer-focused sales with hands-on operations. You will execute the Living Spaces Guest Engagement Model to deliver exceptional guest experiences, drive repeat visits, and meet KPIs for sales per hour.

You will also support operational duties, process payments, and assist leadership with escalations and SOP-compliant transactions.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of direct retail/customer service experience.
• Experience in high-volume environments preferred.
• Equivalent combination of education and experience considered.

Responsibilities

• Deliver guest engagement and drive sales per hour targets.
• Review daily sales results and monthly proficiency plans.
• Handle guest escalations, returns, exchanges, and discounts per SOP.
• Process payments including cash, financing, and cards; maintain cash office per standard work.

Skills

Retail experience

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position SummaryThe Sales Specialist 2 (Operations) combines established sales expertise with expanded, role‑based capabilities in Operations. The Sales Specialist 2 executes the Living Spaces Guest Engagement Model to deliver exceptional guest experiences, drive repeat visits, and achieve targeted sales per hour while meeting all key performance indicators (KPIs). In addition to core sales responsibilities, the role includes developing advanced operational capabilities by performing standard work, supporting operational customer functions, and maintaining the cash office in accordance with established standards.Position DescriptionEssential Duties and Responsibilities:Demonstrate and drive proficiency in the Living Spaces Guest Engagement Model, aligning behaviors to expected sales outcomes and meeting or exceeding Sales Per Hour thresholds.Review daily sales results and complete monthly proficiency plans using end-of-month reporting tools.Maintain guest satisfaction survey scores at or above store goals; perform guest email follow-ups and resolve open CRM tickets promptly.Assist store leadership in resolving guest escalations, returns, exchanges, and discounts in compliance with SOP guidelines.Process all payment transactions accurately, including cash, financing, and credit cards; execute assigned Cash Office standard work, including vault opening and closing, in compliance with Asset Protection and security policies.Act as a brand ambassador for Commercial & Trade programs, driving outreach, lead generation, and relationship-building with business clients.Perform Sales Specialist‑1 and assigned Sales Specialist‑2 Standard Work for sales and operations while following structured routines for planning, lead tracking, and event execution.Ensure compliance and consistency in all processes, including SOP adherence, commercial objectives, and performance routines from concept through delivery.QualificationsEducation/Experience: High School Diploma or GED equivalent required. Minimum 2 years of retail experience in a direct customer interactive environment preferred. High volume experience is preferred. Equivalent combination of education and experience will be considered.Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.Certificates and Licenses: None requiredSupervisory Responsibilities: This position will not have supervisory responsibilities.Position Hiring RangeThe hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $19.70 - $25.60Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:Medical (full-time only)Dental (full-time only)Vision (full-time only)401(k) with Company match (full and part-time)Vacation (full-time only or as otherwise required by applicable law)Paid Sick Leave (full and part-time)Flex or Health Spending Account (for eligible full-time only)Employee Assistance Program (full and part-time)Holiday pay (full-time only)Life insurance (full-time only)For more details, please visit our website at: Careers (livingspaces.com)Equal Opportunity EmployerIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.E-VerifyLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.Applicant Privacy