Sales Specialist

Lucid Motors; Seattle (WA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Uncapped commission

Guaranteed hourly wage

Benefits package

Job summary

Lucid Motors is seeking a Sales Specialist for our studio location to guide customers from initial contact through delivery. You will apply product expertise and relationship-building skills to create a personalized, seamless experience.

The role features uncapped commission and a guaranteed hourly wage, with opportunities to earn more through performance. Flexibility to work retail hours, including weekends and holidays, is required.

Qualifications

• 2+ years of relevant sales professional experience in commission-based environment.
• Retail automotive sales and desking experience preferred.
• Able to work flexible hours including weekends, evenings, and holidays in a retail environment.
• Proficiency in Microsoft Office and CRM tools (Salesforce preferred).
• Strong communication and relationship-building abilities.
• Knowledge of automotive market dynamics is helpful.

Responsibilities

• Needs assessment and product expertise to guide customers.
• Conduct test drives and present selling points for Lucid vehicles.
• Manage end-to-end order-to-delivery process and financing options.
• Maintain regular communication with customers to ensure a memorable experience.
• Utilize CRM (Salesforce) to track interactions and pipeline.

Skills

Sales experience

Relationship building

Communication skills

Active listening

Time management

Goal oriented

Adaptability

English proficiency

Driving ability

Education

Bachelor’s degree or equivalent work experience

High school diploma or GED

Tools

Salesforce

Microsoft Office

Retail POS systems

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Sales Specialist

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience. If you're achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Specialist.

Being a Sales Specialist at Lucid is a career-defining chance for those who are driven by the thrill of uncapped commission plus, have the stability of a guaranteed hourly wage. Dive into a role where your efforts are directly rewarded, where your sales talent shines in a dynamic and high-achieving environment.

Customer Engagement

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
• Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid
• Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
• CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement
• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
• Deliver an exceptional and memorable sales experience that you would personally want to have

Transaction Facilitation (Desking)

• Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness.
• Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.
• Handle registration and facilitation of payment due at signing
• Coordinate customer support with Lucid Financial Service and Delivery teams as required
• Assist with daily operations as needed

Communication & Presentation

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
• Maintain communication on a regular basis during waiting period before delivery date is scheduled
• Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.

Qualifications

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.
• Retail automotive sales and desking experience highly desired
• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment
• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience
• Proven track record of achieving individual sales goals.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.
• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.
• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.
• Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
• Passionate about electric vehicles and the premium vehicle market.
• Bachelor’s degree or equivalent work experience preferred. High school or GED required.
• Ability to coordinate and facilitate customer test-drives.
• Ability to travel as needed for events
• Proficiency in English; knowledge of a secondary language is a plus.
• Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
• Ability to obtain appropriate state DMV licensing, where applicable

Compensation Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Earn a guaranteed base pay of $23/hr USD, giving you stable and predictable income from day one. In addition to base hourly pay, boost your earnings with uncapped commission, allowing you to earn as much as your performance drives. This position is eligible to earn commission on eligible vehicle deliveries, subject to the terms of the applicable commission plan. Enjoy bi‑weekly commission payouts, so you see the results of your work quickly and consistently. Hourly/non-exempt employees accrue up to 120 hours paid time off. For more detailed information regarding benefits, please visit https://mylucidbenefits.com/

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com.

Candidate Data Privacy

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