Sales Specialist

City Mattress; Buffalo (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Life insurance

401K

Health Savings Account

Flexible Spending Account

Paid vacation and PTO

Parental leave

Wellness incentive program

Employee discount program

Job summary

City Mattress in Buffalo is seeking an Advertising Assistant to join a friendly, goal-driven team. The role focuses on delivering exceptional customer service, building lasting relationships, and supporting sales initiatives across multiple store locations.

You will learn product lines, assist customers through the purchase process, and contribute to a positive shopping experience. Ideal candidates bring 3+ years of sales experience, strong communication skills, and a professional demeanor.

Qualifications

• 3+ years of sales experience, preferably in high-end or retail sales.
• Strong interpersonal and communication skills.
• Ability to represent City Mattress brand in a customer-facing environment.
• Flexible retail schedule including evenings, weekends, and holidays.
• Proficiency with Microsoft Office and ability to learn retail tech (tablets, POS, CRM, inventory systems).

Responsibilities

• Greet and engage guests in our showroom to understand sleep needs.
• Build rapport and provide a personalized sales experience.
• Learn and maintain knowledge of merchandise to confidently recommend products.
• Respond to customer questions, concerns and objections with a positive experience.
• Assist guests through the purchasing process, including financing and delivery follow-up.
• Work toward meeting and exceeding individual sales goals.
• Maintain professionalism and support our culture of honesty and service.
• Utilize hardware and software for sales, training, reporting, and other activities.
• Remain engaged and responsive to customers through each shift.

Skills

Interpersonal skills

Verbal communication

Customer service

Sales experience

Professional demeanor

College degree preferred

Microsoft Office

Retail technology (POS/CRM)

Education

College degree preferred

Tools

Microsoft Office

POS

CRM

Inventory systems

Job description

As a leading mattress and furniture retailer, we believe that a good night's sleep is the key to wellness. For 60 years, we’ve been passionate about creating the ultimate sleep experience for our customers, and we are looking for an Advertising Assistant who can share our vision. We have a fun, dynamic, and diverse team of employees who work together to make our customers' dreams come true. Building on decades of experience, City Mattress is growing and innovating across all our departments. This means opportunity for you!

Why City Mattress? At City Mattress, our core values — High Performance, Customer-Centricity, Trust, and Teamwork — define who we are and how we operate. We hold ourselves to the highest standards, striving for excellence in everything we do while keeping our customers at the heart of every decision.

Wait, there’s more…

• Low turnover rate of 8% (compared to sector average of 20%*)
• Average tenure of over 7 years, more than double the industry average
• Growth is the norm - Our CEO started in the warehouse in his teen years and worked his way up!
• We have an atmosphere of open and effective communication
• We are brilliant at the basics and have a lets-get-it-done-together culture!

Job Summary: At City Mattress, we value our employees as much as we value our customers and strive for an unparalleled customer experience. We are looking for friendly, motivated, genuine professionals that appreciate exceptional customer service. The ideal candidate is looking to build a long-term career with City Mattress, with growth potential for management.

Responsibilities:

• Greet and engage guests in our retail showroom to understand their individual sleep needs.
• Build rapport and provide a personalized, customer-focused sales experience.
• Learn and maintain strong knowledge of our merchandise to confidently recommend appropriate products.
• Respond to customer questions, concerns, and objections while maintaining a positive customer experience.
• Assist guests throughout the purchasing process, including financing and delivery follow-up.
• Work diligently toward meeting and exceeding individual sales goals.
• Maintain professionalism and support our culture of honesty, integrity, and exceptional customer service.
• Utilize required hardware and software for sales transactions, training, reporting, and other job-related activities.
• Remain engaged, attentive, and responsive to customers throughout each shift.

Compensation:

This role offers a strong earning opportunity through a combination of base pay and performance incentives. The structure includes:

• Hourly base pay
• Commission on delivered sales
• Monthly bonus opportunities

Location & Training:

We provide three weeks of in-person training at one of our store locations to ensure a strong foundation in our sales approach and customer experience standards. Following training, the new hire will "float" between multiple store locations to shadow experienced sales staff and continue hands-on learning for well-rounded exposure to our culture, operations, and sales approach. After the initial few months, a store assignment will be determined based on business needs, candidate location, and overall fit. Flexibility is essential, and candidates must have reliable transportation and the ability to commute to various store locations as needed.

Qualifications and Skills:

• Strong interpersonal skills with the ability to connect and build rapport with customers.
• Excellent verbal communication and customer service skills.
• 3+ years of sales experience, preferably in high-end or retail sales.
• Professional demeanor and ability to represent the City Mattress brand in a customer-facing retail environment.
• College degree preferred, but not required.
• Proficiency with Microsoft Office and ability to learn and utilize retail technology, including tablets, POS, CRM, and inventory management systems.
• Ability to work a flexible retail schedule, including evenings, weekends, and holidays.
• Reliable transportation and ability to work at multiple store locations within the designated region based on business needs.
• Trusted family owned company in business for 60 years
• Competitive compensation package
• Uncapped earning potential
• Basic and supplemental Life insurance
• 401K
• Flexible Spending Account
• Health Savings Account
• Paid vacation and PTO
• Parental leave
• Wellness incentive program
• Employee discount program on merchandise

We are only considering candidates who currently reside within daily commuting distance. Relocation assistance is not provided.

Employment is contingent upon successful completion of a background check.

CM Management Inc. is an Equal Opportunity Employer (EEO).