Sales / Solution Engineer - U.S. based

Lablup Inc.; San Jose (CA); Remote; USD 77,000 - 150,000; Full time

Job summary

A leading AI infrastructure company is looking for a Sales Engineer/Solution Engineer to support the adoption of its platform among clients in the U.S. This Role will involve engaging with clients throughout the deployment lifecycle, assisting with technical support and feedback that shapes the platform's future. Ideal candidates should possess strong technical knowledge and a passion for customer success.

Qualifications

• 5 years experience in technical sales or solution engineering.
• Hands-on experience with Linux and scripting.
• Excellent communication and customer-first approach.

Responsibilities

• Lead technical pre-sales and post-sales engagements.
• Deploy and operate Backend.AI.
• Troubleshoot customer issues and provide technical support.

Skills

Linux environments

System administration

Scripting (Python, Bash)

Containerized environments (Docker, Kubernetes)

Communication skills

Problem-solving mindset

Tools

Docker

Kubernetes

Job description

Join to apply for the Sales Engineer / Solution Engineer - U.S. based role at Lablup Inc.

6 days ago Be among the first 25 applicants

Join to apply for the Sales Engineer / Solution Engineer - U.S. based role at Lablup Inc.

Location: Remote (U.S.-based) or San Jose, CA Office

Type: Full-time

Company: Lablup USA, Inc.

About Lablup USA, Inc.

Lablup USA, Inc. is the U.S. subsidiary of Lablup Inc., a leading AI infrastructure software company founded in 2015 in South Korea. Headquartered in San Jose, California, Lablup USA, Inc. was established in January 2025 to expand our presence in the North American market.

We develop and operate Backend.AI, a hyperscale AI infrastructure platform that helps organizations simplify the development, deployment, and operation of AI workloads—from small-scale models to large language models. Backend.AI is designed to solve the technical and operational challenges associated with sharing and managing compute-intensive research and development environments.

With over 10 years of expertise in the AI field and profitable operations since 2020, we support more than 105 clients across industries including technology, finance, healthcare, and academia. We manage the largest number of GPUs in South Korea and are the first and only NVIDIA DGX Ready Software partner in the Asia-Pacific region.

Our mission is to "Make AI Accessible and Scalable."

About the Sales / Solution Engineer Role

We are seeking skilled Sales / Solution Engineers to support the successful adoption and operation of Backend.AI among our enterprise clients in the U.S. and globally. In this role, you will serve as a technical advisor throughout the client lifecycle—supporting deployment, training, issue resolution, and ongoing optimization of AI infrastructure.

You will gain first-hand experience with real-world AI deployment scenarios, including system integration, performance tuning, and operational troubleshooting in both on-premise and cloud environments. Insights and feedback gathered from clients will also help shape the future of our platform by identifying opportunities to enhance usability and performance.

This is an ideal role for someone who thrives at the intersection of technology and customer success, and is excited to grow with a fast-moving team building foundational infrastructure for the next generation of AI innovation.

Key Responsibilities

• Lead technical pre-sales and post-sales engagements with prospective and current clients
• Deploy and operate Backend.AI in enterprise environments (on-premise and cloud)
• Troubleshoot customer issues and provide responsive technical support
• Deliver product demonstrations and technical workshops to prospects and partners
• Collaborate with internal engineering teams to escalate and resolve complex issues
• Gather field feedback and contribute to roadmap and feature development
• Assist in technical documentation and customer onboarding
• Identify expansion opportunities and support business development efforts

Basic Qualifications

• Minimum 5 years of experience in technical sales, solution engineering, DevOps, or system engineering
• Understanding of Linux environments and hands-on experience with basic system administration and operation
• Ability to automate routine operational tasks using scripting languages such as Python or Bash
• Strong knowledge of containerized environments (e.g., Docker, Kubernetes)
• Excellent communication skills and cross-functional collaboration ability
• Strong problem-solving mindset and customer-first thinking
• Legally authorized to work in the U.S. without visa sponsorship

Preferred Qualifications

• Experience supporting or selling AI/ML infrastructure or platforms
• Hands-on experience with server cluster deployment and administration
• Familiarity with AI model training or inference workflows
• Experience deploying systems in cloud environments such as AWS, Azure, or GCP
• Knowledge of networking and shared storage in enterprise environments

If you're passionate about shaping the infrastructure behind the future of AI and want to work with a team that values innovation, scalability, and real-world impact, we’d love to hear from you.

Please apply directly or contact us for more information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

Referrals increase your chances of interviewing at Lablup Inc. by 2x

Sign in to set job alerts for “Solutions Sales Engineer” roles.

Mountain View, CA $130,000.00-$150,000.00 3 weeks ago

San Mateo County, CA $120,000.00-$170,000.00 1 month ago

San Jose, CA $80,000.00-$100,000.00 1 day ago

San Jose, CA $120,000.00-$140,000.00 2 weeks ago

San Jose, CA $77,000.00-$143,000.00 5 days ago

San Francisco Bay Area $75,000.00-$125,000.00 22 hours ago

Mountain View, CA $100,000.00-$125,000.00 1 week ago

San Francisco Bay Area $230,000.00-$265,000.00 3 weeks ago

Senior Sales Engineer - Data Center Markets

Redwood City, CA $60,000.00-$150,000.00 3 months ago

San Francisco Bay Area $60,000.00-$160,000.00 3 weeks ago

Technical Sales Lead (Engineering Background)

Sales Engineer Building Automation Service

San Francisco Bay Area $75,000.00-$125,000.00 21 hours ago

Milpitas, CA $100,000.00-$150,000.00 2 weeks ago

San Francisco Bay Area $180,000.00-$196,000.00 2 weeks ago

San Jose, CA $120,000.00-$160,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.