Sales & Service Representative

First Citizens Bank; Christiansburg (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits program

Job summary

First Citizens Bank is seeking a Sales and Service Representative in Christiansburg, Virginia, to enhance customer engagement and support branch sales efforts. This role involves processing transactions, fostering customer relationships, and complying with banking regulations.

The ideal candidate demonstrates strong interpersonal communication, customer service skills, and adaptability to efficiently manage customer needs. Prior experience in customer service or banking is preferred, along with financial literacy and knowledge of retail banking products.

Qualifications

• 6 months of experience in customer service is required.
• Preferred experience in sales or banking.

Responsibilities

• Foster collaborative partnerships that deliver value for customers.
• Comply with all regulations and policies related to customer transactions.

Skills

Communication Skills - Interpersonal

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Tools

Financial literacy

Knowledge of retail banking products and services

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross‑functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

High School Diploma or GED and experience of 6 months in customer service.

Preferred Area of Experience: Sales or banking.

Skills: Financial literacy, Knowledge of retail banking products and services.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.