Sales & Service Representative

MRC Global; Wisconsin; On-site; USD 45,000 - 65,000; Full time

Job summary

MRC Global Wisconsin is seeking a Sales & Service Representative to manage B2B PVF quotes, process orders, and resolve customer issues.

You will build competitive quotes, source products, and drive value for customers while supporting safety and margin growth. The role requires 1+ year in a customer-facing capacity and a valid driver’s license; travel may be involved.

Qualifications

• 1+ year in a dedicated customer-facing role, inside sales, and/or warehouse services.
• Post-secondary education in Technical/Trade School, associate, or bachelor’s with industrial or sales studies preferred.
• Must have a current, valid driver’s license and acceptable record at all times.

Responsibilities

• Respond to customer requests for quotes by sourcing products from inventory or external suppliers.
• Build quotes that balance customer value with MRC Global profitability.
• Identify and pursue sales opportunities to contribute to overall growth.
• Proactively engage with customers, using product knowledge to recommend add-ons.
• Use company systems to create quotes, locate products, enter orders, and process POs.

Skills

Customer service

Inside sales

Communication

Computer skills

Attention to detail

Education

Technical/Trade School

Associate degree

Bachelor's degree

Tools

CRM software

Job description

**Job Purpose**

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

**Key Duties & Responsibilities**

• Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
• Build quotes that simultaneously create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add‑on solutions that maximize customer delight and drive sales growth.
• Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
• Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
• Verify the on‑time shipping/delivery status of pending inbound and outbound shipments.
• Communicate status proactively with the customer and adjust product sourcing efforts if needed.
• Proactively respond to customers' needs and concerns with options by using a problem‑solving approach.
• Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer‑provided specifications.
• Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
• Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
• Service next‑level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

**Required Experience**

• One (1) or more years of experience in a dedicated customer‑facing role, inside sales, and/or warehouse services.
• Or recent completion of post‑secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
• Must have a current, valid driver's license and acceptable record at all times.

**Skills & Abilities**

• Competent in the use of computers and software applications.
• Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one‑on‑one and small group situations.
• Attention to detail and work with a sense of urgency.

**Working Conditions**

• Frequent driving/traveling.
• Able to interact with others frequently.
• Most work is performed at a desk or in front of a computer.
• Able to sit/stand for long periods of time.
• For additional position‑specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

California Employee Data Collection Notice (https://image.em.mrcglobal.com/lib/fe2b11737164047d7c1279/m/1/0e1cc697-5527-4162-acb9-570d9b985450.pdf)

At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.

We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.

**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.

At **MRC Global** , we care about and value all employees. During life changes an