Sales & Service Representative

Metro Credit Union; Lawrence (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Metro Credit Union is seeking a Sales & Service Representative to join their dynamic retail team in Lawrence. This role involves assisting members with financial services and promoting products, requiring excellent communication skills and bilingual proficiency in English and Spanish. The position offers competitive compensation, comprehensive benefits, and opportunities for career growth in a stable and community-focused environment.

Benefits

Health, Dental, and Vision coverage

401(k) with matching plan

Sales incentives and annual retention bonus

Exceptional training program

Strong growth opportunities

Discounts on Pet Insurance

Qualifications

• Minimum of 1 year of banking experience preferred.
• Ability to perform work with accuracy and attention to detail.
• Dependable, responsible, and a commitment to excellence.

Responsibilities

• Assist in the daily operation of the branch including keyholder responsibilities.
• Serve as a financial consultant, providing product information to members.
• Process transactions and maintain member confidentiality.

Skills

Communication

Bilingual (English and Spanish)

Attention to detail

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

Come join our dynamic retail team in Lawrence! We offer competitive payrates, comprehensive benefits, and great growth potential. You’ll use yourbilingual Spanish skills on a daily basis, helping support members to achieve strong outcomes.

All branch employees are scheduled weekly to ensure branch hours are properly staffed, covering Saturday hours on a rotating basis.

Lawrence Branch hours: Monday - Wednesday 9:00 AM - 5:00 PM; Thursday - Friday 9:00 AM - 6:00 PM; Saturday 9:00 AM - 1:00 PM

The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and existing Members by providing information about Metro’s products and services, assists and advises Members in determining which products and services best meet their needs, opens Member accounts and provides problem resolution. SSRs participate in sales and service programs and contribute to branch sales goals, providing referrals to retail partners as appropriate. As a representative of the Metro brand, you’ll adhere to Metro’s policies, procedures and regulations in providing excellent, quality service to members, co-workers, and management.

Core Responsibilities:

• Process a variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc.
• Balance work on a daily basis and stay within defined balancing guidelines.
• Provide information relative to Metro Credit Union policies and procedures to new and existing members.
• Perform needs assessment to determine the best financial solution or product for members.
• Verify all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork.
• Conduct consumer loan interviews; aid members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicate status of loan applications to members.
• Contribute to sales and referral programs including branch sales goals. Cross sell products by answering inquiries and informing members of new services and product promotions. Make effective referrals to retail partners.
• Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Maintain member confidence and protect bank operations by keeping member information confidential.
• Train on additional secondary skills such as outbound collection calls, processing loans, answering calls from the call center, and assist other departments as required by the Universal Service program. Participate in and strive to achieve assigned program goals.

Requirements:

• Education and Experience
• High school diploma or equivalent
• Minimum of 1 year of banking experience preferred
• Skills and Traits
• Excellent communication skills with a demonstrated ability to focus on the customer
• Bilingual abilities – fluency in English and Spanish required
• Ability to perform work with accuracy and attention to detail
• Previous financial services and sales skills preferred
• General knowledge of computer software, data input, and Windows-based applications
• Dependable, responsible, and a commitment to excellence
• Ability to use office equipment (calculators, ATMs, cash dispensers, coin counters, etc.) and lift teller drawers and bags of coins that can weigh up to 50 pounds

Why Join our team:

• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
• Sales Incentives; annual retention bonus vesting program
• 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement. Metro contributes 3% regardless of employee’s contribution
• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D) ; access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
• Discounts on Pet Insurance
• Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
• Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
• Exceptional training program (classroom, on-the-job, and mentoring)
• Stable and growing organization

All retail positions located within our branches do not offer remote work arrangements and require initial training on-site in our Chelsea - Revere Beach Parkway location.

About Metro Credit Union: Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.