Remote - Automotive Sales & Service Representative

Teleperformance USA; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Teleperformance USA is seeking a Customer Service Representative to provide innovative responses to customer inquiries. This role involves connecting with customers through various channels, resolving issues, and contributing to a supportive and inclusive work environment. Ideal candidates will have strong communication skills and a commitment to delivering excellent service.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• 6 months customer service experience preferred.
• Ability to type 25 words per minute.
• Comfort with desktop computer systems.

Responsibilities

• Connect with customers via phone, email, chat, and social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate issues.
• Track all call-related information for auditing and reporting purposes.

Skills

Communication

Problem Solving

Organization

Typing

Education

High School Graduate or GED

Job description

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team, fielding customer inquiries and finding innovative responses, you will work in a collaborative and engaging environment. No two days will be the same. As you grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Currently, TP offers employment only to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone, email, chat, and social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or process payments
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

We’re looking for

Fearless individuals inspired to deliver only the best in all that we do.

• Ability to work remotely in a virtual team environment
• 6 months customer service experience preferred
• Over 18 years of age
• Ability to type 25 words per minute
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Requirements:
  • Minimum download speed of 25.0 Mbps
  • Minimum upload speed of 10.0 Mbps
  • No packet loss and ping under 50ms
  • Internet cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

We aim to create an environment where our employees feel valued, inspired, and supported. Happy and healthy employees are more productive, creative, and engaged. We are committed to a workplace that promotes happiness and work-life balance, and to fostering a culture of inclusion and diversity where everyone feels welcome and valued.

TP is an Equal Opportunity Employer