Sales/Service Representative

Woodland Direct, Inc.; Auburn Hills (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

Woodland Direct, Inc. is seeking a dedicated representative to join our sales team and deliver world-class customer service for home and business hearth products.

The role focuses on handling phone calls, web inquiries, and supporting a positive customer experience in a fast-paced environment. You will learn product lines, follow the Woodland Sales Methodology, and pursue required certifications to enhance technical product knowledge and sales capabilities.

Qualifications

• People, selling and organizational skills are essential.
• Computer and internet proficiency needed.
• Ability to type at least 30 WPM.
• Technical sales ability is required.
• Consistent punctuality and reliable attendance are expected.
• Strong written and oral communication skills are required.
• Self-motivated with independence.

Responsibilities

• Answer incoming phone calls.
• Identify customer needs to maintain high satisfaction.
• Meet sales and service goals.
• Learn product lines.
• Study and implement Woodland Sales Methodology.
• Fulfill NFI certification requirements.
• Fulfill call center shift requirements.
• Transfer calls to TSR/SSR for scope gaps.
• Manage leads and tickets.
• Perform other duties as assigned

Skills

People skills

Selling skills

Organizational skills

Computer proficiency

Typing 30 WPM

Technical sales

Punctuality

Effective communication

Self-motivation

Education

High school diploma or equivalent

Job description

Are you looking for an exciting and rewarding job that utilizes your problem-solving skills in a challenging and fast paced environment?

We are looking for talented Representatives to join our dedicated sales team and provide the exceptional customer service that is the foundation of Woodland Direct. In this role, you will revel in the satisfaction of using your skills to help people while working in a positive and encouraging environment.

Woodland Direct is a family-owned business based in Auburn Hills, Michigan, that focuses on providing customers with the perfect fire features for their homes or businesses. A leader in the hearth, patio, and barbecue industry, Woodland Direct prides itself on a technical sales team that holds more certifications than any other company in the industry. With top tier product expertise and a unique approach to the market, Woodland Direct offers its customers the very best experience in fire.

About the Position

You will be responsible for proper management of phone calls, customer support, and web inquiry leads for the purpose of providing a world class customer experience.

Responsibilities

Answer incoming phone calls

Identify and access the customer needs to maintain high customer satisfaction

Meet sales and service goals

Learn product lines

Study and implement the Woodland Sales Methodology

Fulfill the certification requirements for NFI (National Fireplace Institute) certificate

Fulfill the call center scheduled shift requirements

SR is responsible to transfer calls and inquiries to TSR/SSR team for items that are outside of the training scope

Proper management of all leads and tickets

Other duties as assigned

Qualifications

People, selling and organizational skills

Computer and internet proficiency

Ability to type at least 30WPM

Technical sales ability

Consistent punctuality

Ability to communicate effectively, both orally and in writing

Self-motivated with the ability to work with a large degree of independence

Education

High school diploma or equivalent required

This position is not eligible for visa sponsorship

Compensation commensurate with experience

Job Type: Full-time with benefits available

Woodland Direct Inc. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. Woodland expressly prohibits any form of workplace discrimination or harassment based on any of these characteristics.

Job Type: Full-time