Sales & Service Rep – Local Plumbing & HVAC Solutions

Hajoca Corporation; Decorah (IA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

Long term disability

Pre-tax accounts

Paid vacation

Paid holidays

Sick time

Parental leave

Community service day

401(k)

Retirement plan

Training programs

Wellness program

Employee discounts

Tuition benefits

Job summary

Hajoca Corporation’s Decorah, IA location (doing business as McDonald Supply) is seeking a Sales & Service Representative. You will meet sales targets, process orders and bids, assist customers at the counter, and grow sales with existing customers.

Strong customer service and communication skills are essential. Ideal candidates have 1 year of customer service or inside sales experience and knowledge of products sold in the Profit Center.

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Outstanding customer service, telephone/verbal communication, and listening skills.
• Ability to upsell or cross sell.

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
• Purchasing
• Shipping/receiving tasks
• Merchandising/Organization
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Skills

Customer service

Inside sales

Microsoft Office

Telephone communication

Relationship building

Upselling

Tools

Microsoft Office

Job description

Hajoca Corporation’s Decorah, IA location (doing business as McDonald Supply) is seeking a Sales & Service Representative. You will meet sales targets, process orders and bids, assist customers at the counter, and grow sales with existing customers.

Strong customer service and communication skills are essential. Ideal candidates have 1 year of customer service or inside sales experience and knowledge of products sold in the Profit Center.