Sales & Service Plumbing Technician

BoomZeal Enterprises, Inc.; Village of Farmingdale (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

1-Tom-Plumber Long Island is seeking a Sales & Service Plumbing Technician to diagnose plumbing problems, educate clients on options, and deliver reliable solutions. You will take ownership of each call, drive 5-star service, and responsibly manage after-hours rotations on a fast-paced Long Island team.

You will balance technical work with client education, upsell memberships, and coordinate with dispatch to keep every job moving smoothly.

Qualifications

• 1–3 years of plumbing service experience.
• Comfortable selling solutions and memberships through education and options.
• Comfortable with tablets, mobile apps, and dispatch software. ServiceTitan experience is a plus.
• Valid driver’s license and a clean motor vehicle record.

Responsibilities

• Diagnose plumbing problems, explain options, and deliver reliable solutions.
• Take ownership of each job and minimize callbacks by doing it right the first time.
• Handle urgent and emergency calls professionally and with care.
• Sell solutions and memberships to help clients make informed choices.
• Keep job notes and updates accurate in ServiceTitan and coordinate with dispatch.
• Participate in after-hours rotation: one weeknight and one weekend per month.
• Maintain your truck, tools, and equipment in a ready state.
• Attend team meetings and training to grow skills.

Skills

Plumbing

Sales experience

Tablets / mobile apps

Driver's license

Tools

ServiceTitan

Job description

Sales & Service Plumbing Technician

A Skilled Plumber Who Protects Every Home Like It’s Their Own? Are you a plumbing technician who finds the real problem, explains it clearly, and gives clients options they feel good about? Do you take ownership of every call, stay calm when a client is stressed, and believe that doing right by people is how you build a career? At 1-Tom-Plumber Long Island, we’re the emergency plumber Long Island calls first. Our mission is to protect homes, deliver exceptional service, and grow pros into leaders. If you’re ready to wear the pink & black with confidence and help raise the standard of plumbing service across Long Island, keep reading.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

Who This Is For

• A protector: someone who takes responsibility for the client, the job, and the outcome.
• A client-focused pro: someone who listens, reassures, and builds trust, especially during a stressful plumbing emergency.
• A sales-minded technician: someone who serves clients through education, options, and prevention, and is comfortable asking for the business.
• Someone with humble confidence: you take pride in your skills and stay open to feedback and training.
• A teacher and teammate: someone who shares knowledge and helps raise the standard for the crew.
• Someone who stays calm under pressure: you handle urgent calls and difficult diagnoses professionally.

What This Role Really Looks Like

You’ll be both a skilled technician and a trusted advisor. That means diagnosing plumbing problems, explaining options, and delivering reliable solutions, all guided by our ground rules:

Service > Sales.

Integrity > Revenue.

People > Profit.

• Diagnosis & Service
  • Deliver 5-star client experiences through accurate diagnostics, clear communication, and clean work.
  • Take ownership of every job and keep callbacks to a minimum by doing it right the first time.
  • Handle urgent and emergency calls professionally and with care.
• Client Advising & Sales
  • Recommend and sell solutions that help clients make confident, informed choices.
  • Show clients the value of protection through preventive memberships.
  • Meet revenue, review, and membership goals.
• Documentation & Coordination
  • Keep job notes, photos, and updates accurate and timely in ServiceTitan.
  • Work closely with dispatch and operations so every call runs smoothly.
• After-Hours Rotation
  • Take part in the after-hours rotation: one weeknight per week and one full weekend per month.
• Truck, Tools & Equipment Care
  • Keep your truck, tools, and equipment clean, maintained, and ready for service.
• Training & Team Growth
  • Take part in team meetings, technical training, and regular feedback.
  • If you’re an experienced, truck-ready technician, you may also help support newer team members.

If you’re looking for a role where you just fix the problem and leave without talking to the client, or you’d rather not be held to performance goals, this isn’t the role for you. If you take pride in your craft, put integrity first, and want to grow into a leader, you’ll thrive here.

What You Get Here (That You Don’t Get Everywhere Else):

• A path to running your own truck as a full-service technician.
• A company with a clear mission: protect homes, deliver exceptional service, and grow pros into leaders.
• Ground rules that put service, integrity, and people ahead of revenue.
• Ongoing technical training, team meetings, and regular feedback to sharpen your skills.
• Room to grow into a mentor and leader as you develop.
• A bold brand and a proven process that back you up on every call.

Must Haves

• 1–3 years of plumbing service experience.
• Comfortable selling solutions and memberships through education and options.
• Comfortable with tablets, mobile apps, and dispatch software. ServiceTitan experience is a plus.
• Valid driver’s license and a clean motor vehicle record.
• Able to work the after-hours rotation: one weeknight per week and one full weekend per month.
• Dependable, organized, and open to feedback and training.

What Success Looks Like

• Consistent 5-star Google reviews from clients who trust your work and communication.
• Clients choose preventive memberships because you’ve shown them the value of protection.
• You meet the performance expectations that fit your experience and development level.
• Few callbacks, because the job is done right the first time.
• Job records in ServiceTitan are accurate and on time, and work with dispatch and operations runs smoothly.

Pay Rate: $30 per hour. After you complete the 3-month probationary period, you’ll have the opportunity to operate as a full-service technician running your own truck.

Compensation: $30.00 per hour

Since 2019, our independently owned & operated Long Island, NY organization has provided valuable and varied services to local home owners, businesses, and property managers. Our reputation in the marketplace continues to build, as we are known for high quality work and extraordinary client experiences. We are fully licensed as Home Improvement Contractors in Nassau, Suffolk, and NYC serving the Residential & Commercial public alike.

Our local brands serve many needs on Long Island, particularly:

1-TOM-PLUMBER (Farmingdale, NY)

The plumber whose name is his number! Our 24/7 emergency response business model separates us from the crowd, as we are literally always on standby to prevent flooding and stop plumbing problems in their tracks. From drain cleaning to water leak repairs and everything in between, "Tom" is only ever a phone call away.

UNITED WATER RESTORATION GROUP (Islandia, NY)

We specialize in 24/7 emergency service response for water damage, fire & smoke restoration, hazardous clean-up, asbestos and mold remediation services. As major-league cleaners and problems solvers, we navigate insurance loss projects from start to finish.

The "BoomZeal Philosophy" is centered around our Company Values:

• SOLUTION-ORIENTED
• COLLABORATIVE
• ACCOUNTABLE
• RESILIENT
• DYNAMIC!

Are YOU one of US?