Sales & Service Manager - Floyds Knobs

Republic Bank; Floyds Knobs (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Republic Bank in Floyds Knobs, Indiana, is seeking a Supervisor to manage daily operations and client experiences at the banking center. This role involves leading a sales-focused environment and ensuring professionalism in client interactions.

The ideal candidate will have at least 2 years of banking and retail sales experience, along with strong communication and leadership skills. Knowledge of Microsoft Office and bilingual abilities in English and Spanish are preferred for this position.

Qualifications

• Minimum 2 years of retail sales experience.
• Authorized to work in the U.S. (no visa sponsorship).
• Fluent in English (speak, read, write, comprehend, communicate).

Responsibilities

• Manage daily banking center operations.
• Sell and maintain retail deposit and loan products.
• Handle and resolve client escalated issues.

Skills

Excellent verbal communication skills

Self-motivated

Detail-oriented

Problem-solving skills

Leadership abilities

Education

Minimum 2 years of banking experience

Minimum 2 years of retail sales experience

Supervisory experience

Tools

Microsoft Office

Job description

Grade 8

Job Summary

This role is responsible for managing the day‑to‑day operations and client experience within the banking center. The supervisor leads a strong sales environment, models sales‑focused behaviors, and ensures an efficient, professional client experience, meeting the bank’s expectations.

Minimum Qualifications

• Minimum of 2 years of banking experience.
• Minimum of 2 years of retail sales experience.
• Previous supervisory experience.
• Basic computer skills.
• Proficiency in Microsoft Office and internet applications.
• Fluent in English (speak, read, write, comprehend, communicate).
• Fluent in Spanish preferred.
• NMLS registration may be required.
• Authorized to work in the U.S. (no visa sponsorship).

Essential Job Functions and Responsibilities

• Ensure smooth daily banking center operations and consistent delivery of the Republic Experience.
• Sell, open, and maintain retail deposit and loan products to consumer and business clients by soliciting the existing client base and walk‑in clients, and by establishing referral networks.
• Operate the consumer loan application system for unsecured loans, auto loans, and other consumer loans.
• Assist in developing and delivering the banking center goals and business strategies.
• Direct staff career development through internal and external training programs.
• Manage daily and monthly reports, including depository overdrafts and resolving pertinent problems.
• Perform cash drawer audits throughout the year to ensure policy, procedure, and audit compliance among staff.
• Handle and resolve client escalated issues.
• Make decisions on check cashing, hold determinations, manage outages and fraud according to authority limits.
• Ensure all exception and pending items are cleared within the specified time frame.
• Approve and sign off on waived fees, cashier’s checks, wires and GL tickets.
• Engage in community involvement such as neighborhood associations and business networking groups.
• Maintain audit, compliance, and document retention expectations.

Supervisor Job Functions and Responsibilities

• Know compliance responsibilities, integrate them into business processes, perform ongoing monitoring, self‑assessments, reporting, corrective action, and train associates.
• Model and foster behaviors that support the Bank’s values and corporate culture, creating an atmosphere of trust, cooperation, accountability, and dedication.
• Perform all other duties and projects as assigned.

Interpersonal Skills and Competencies

• Excellent verbal communication skills.
• Self‑motivated and able to work in a team environment.
• Well organized, detail oriented, and able to multi‑task.
• Strong decision‑making and problem‑solving skills.
• High level of professionalism and ability to lead by example.

Physical Requirements

The position requires regular sitting, using hands, standing, walking, occasionally lifting or moving up to 10 pounds, good vision, and tolerance of a moderate noise level. Reasonable accommodations may be made for qualified individuals with disabilities.

Other Requirements

• Regular and predictable physical presence at the worksite is essential.
• Travel between Republic Bank facilities may be required, including occasional out‑of‑town travel.
• Flexible work schedule may include evenings, weekends, and/or overtime.
• Stay abreast of new developments, best practices, and regulatory changes.
• Position is subject to SAFE Act Registration Requirements for residential loan mortgage originations.

Equal Opportunity Employer

Republic Bank is an equal opportunity employer and protected veteran/individual with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.