Sales and Service Manager

One Southern Indiana; Floyds Knobs (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Republic Bank is seeking a Banking Center Supervisor to manage day-to-day operations and the client experience in the banking center. The role emphasizes driving a sales culture, ensuring efficient service, and holding the team to performance standards.

Applicants must have at least 2 years in banking and retail sales, plus prior supervisory experience. The position requires basic computer skills and may require NMLS registration. Travel between facilities and a flexible schedule may be involved.

Qualifications

• Minimum of 2 years of banking experience required.
• Minimum of 2 years of retail sales experience required.
• Previous supervisor experience required.
• Basic computer skills required.
• Proficiency in Microsoft Office products and internet applications.
• NMLS registration may be required*

Responsibilities

• Ensure that the daily banking center operations run smoothly, and the Republic Experience is delivered consistently.
• Sell, open, and maintain retail deposit and loan products to consumer and business clients by soliciting the existing client base and walk in clients, and by establishing referral networks.
• Efficiently operate in the consumer loan application system for applications that include unsecured loans, auto loans, and other consumer loans.
• Assist in the development and delivery of the banking center goals and business strategies.
• Direct staff career development through internal and external training programs.
• Manage daily and monthly reports, including depository overdrafts and appropriately resolve pertinent problems.
• Perform cash drawer audits throughout the year to ensure policies, procedures, and audit compliance among the banking center staff.
• Handle and resolve client escalated issues.
• Make decisions on check cashing, hold determinations according to authority limits; manage outages and fraud.
• Maintains all banking center audit, compliance, and document retention expectations among assigned banking centers.

Skills

Banking experience

Retail sales

Supervisor experience

Basic computer skills

Microsoft Office

NMLS registration (may be required)

Tools

Microsoft Office

Job description

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES

This role is responsible for managing the day-to-day operations and client experience within the banking center. This includes encouraging and cultivating a strong sales environment through modeling daily sales focused behaviors for the team. This position is expected to hold their team accountable to those activities that ensure an efficient, smooth, professional client experience and meet banking center expectations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Minimum Qualifications

• Minimum of 2 years of banking experience required.
• Minimum of 2 years of retail sales experience required.
• Previous supervisor experience required.
• Basic computer skills required.
• Proficiency in Microsoft Office products and internet applications.
• NMLS registration may be required*

Essential Job Functions And Responsibilities

• Ensure that the daily banking center operations run smoothly, and the Republic Experience is delivered consistently.
• Sell, open, and maintain retail deposit and loan products to consumer and business clients by soliciting the existing client base and walk in clients, and by establishing referral networks. May pull a cash drawer as needed.
• Efficiently operate in the consumer loan application system for applications that include unsecured loans, auto loans, and other consumer loans.
• Assist in the development and delivery of the banking center goals and business strategies.
• Direct staff career development through internal and external training programs.
• Manage daily and monthly reports, including depository overdrafts and appropriately resolve pertinent problems.
• Perform cash drawer audits throughout the year to ensure policies, procedures, and audit compliance among the banking center staff.
• Handle and resolve client escalated issues.
• Make decisions on check cashing, hold determinations according to authority limits; manage outages and fraud.
• Ensures all exception and pending items are cleared within the specified time frame.
• Approve and sign off on waived fees, cashier’s checks, wires and GL tickets.
• Community involvement around the Banking Center, including neighborhood associations and business networking groups.
• Maintain all banking center audit, compliance, and document retention expectations among assigned banking centers.

Supervisor Job Functions And Responsibilities

• Know compliance responsibilities and particular requirements affecting your area of responsibility, incorporate these requirements into your business processes and procedures, perform ongoing monitoring and periodic self-assessments including reporting and corrective action as needed, and assure appropriate training to associates regarding these responsibilities and procedures.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

Interpersonal Skills And Competencies Required

• Self-motivated and able to work in a team environment.
• Well organized, detail oriented, and able to multi-task.
• Possess strong decision-making ability and problem-solving skills to offer a variety of solutions.
• High level of professionalism and ability to lead each team by example.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with the Bank’s guidelines, policies and procedures and all applicable state and federal laws. Responsibilities include interviewing, hiring and the overall development of associates; coaching and mentoring while providing challenging opportunities to enhance career growth; planning, assigning, and directing work; setting expectations and appraising performance; recognizing and rewarding associates or recommending disciplinary action as appropriate; addressing complaints and resolving problems; and helping to build a positive team culture.

Other Requirements

• Regular and predictable physical presence at the worksite is an essential function of this position.
• Travel between Republic Banking facilities may be required including occasional out of town travel.
• Flexible work schedule may include some evenings, weekends and/or overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.
• This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations as defined by the SAFE Act must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in corrective counseling up to termination of employment.

The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.