Sales Service Associate

B. Braun Medical Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Job summary

B. Braun Medical Inc. in Allentown, PA, seeks a Sales Service Associate to partner with Sales Representatives, manage orders, coordinate with warehouse and shipping, and support forecasting. You will be the main point of contact for customers and ensure accurate order management and timely delivery across the product portfolio.

The role requires strong customer communication, attention to detail, and ability to navigate SAP pricing contracts and pro forma invoices for international accounts.

Qualifications

• Experience in customer service or order processing.
• Ability to respond promptly with accurate information.
• Detail-oriented and able to coordinate with warehouse and shipping teams.

Responsibilities

• Interact with customers via phone, email, or in person.
• Process orders, forms, and requests. Resolve or escalate customer complaints.
• Respond promptly to customer inquiries and provide accurate information using proper tools.
• Record product complaints in Discrepancy Management System and forward samples to Quality for investigation.
• Provide pricing and delivery information.
• Set up new customer accounts.
• Create and maintain pricing contracts in SAP and prepare Pro Forma Invoices, commercial invoices and CIF charges for international accounts.

Skills

Customer service

Order processing

Cross-functional collaboration

Tools

SAP

Job description

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary

The Sales Service Associate partners closely with assigned Sales Representatives to support customer accounts, manage order processing, coordinate with warehouse and shipping vendors, and assist with forecasting activities. This role serves as a key point of contact for customers and works cross-functionally to ensure accurate order management and timely product delivery across B. Braun's product portfolio.

Responsibilities: Essential Duties

• Interact with customers via phone, email, or in person.
• Process orders, forms, and request. Resolve or escape customer complaints requests.
• Respond promptly to customer inquiries and provide accurate, valid and complete information by using the proper methods and tools.
• Record product complaints in Discrepancy Management System and forward affected samples (if obtained from customer) to Quality for investigation.
• Provide pricing and delivery information.
• Set up new customer accounts.
• Create and maintain pricing contracts in SAP.
• Create Pro Forma Invoices, commercial invoices and CIF charges for International accounts.

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

General: It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.

Expertise: Knowledge & Skills

• Requires working knowledge of technical field/area of specialization. Exercises general application of principles, theories and concepts. Follows established procedures and guidelines.
• Works under general supervision. May periodically assist in orienting, training, assigning and/or reviewing the work of other peers.