Sales & Service Advisor

Big Brand Tire & Service; Santa Paula (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Commission & OT

Paid vacation

Insurance

401(k) with match

Discounts & ASE reimbursement

Career growth

Job summary

Big Brand Tire & Service is seeking a Service Advisor to greet guests, translate mechanical needs into clear recommendations, and sell tires, repairs, warranties, and services. You will perform visual inspections, document findings, and build lasting relationships that turn first-time guests into lifelong customers.

Applicants should have 1–3 years in automotive service sales, strong communication, and a team-forward mindset.

Qualifications

• 1–3 years of experience in automotive service sales or related customer-facing roles.
• Proven ability to sell services and build trust with customers.
• Strong communication and organizational skills.
• Self-starter with problem-solving ability and team spirit.
• Valid driver’s license and ability to lift up to 70 lbs.
• Willingness to work weekends and flexible hours.

Responsibilities

• Greet guests and deliver a world-class service experience.
• Translate mechanical needs into clear, actionable recommendations for customers.
• Confidently sell tires, wheels, repairs, warranties, and other services.
• Perform visual inspections and document findings.
• Build lasting relationships that turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Collaborate with the team to keep operations smooth, efficient, and safe.

Skills

Customer service

Sales

Communication

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth - with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician - translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

About Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.