Sales & Service Advisor

Big Brand Tire & Service; Decorah (IA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hourly + commission

Overtime opportunities

Paid vacation

Medical insurance

Dental insurance

Vision insurance

401(k) match

Employee discounts

ASE reimbursement

Career progression

Job summary

Big Brand Tire & Service is hiring a Service Advisor in Decorah, IA. You will greet guests, translate mechanical work into clear recommendations, and bill for tires, repairs, warranties and services while delivering a world-class experience.

We seek 1–3 years in automotive service sales and strong customer service skills. Valid driver’s license and ability to lift 70 lbs are required. Flexible weekends and a path to supervisory roles are offered.

Qualifications

• 1–3 years of experience in automotive service sales or related customer-facing roles.
• Strong customer service and communication skills with ability to translate technical issues for customers.
• Self-motivated with problem-solving ability and teamwork.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Liaise between customer and technician; translate mechanical findings into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties, and other services.
• Perform visual inspections and document findings.
• Build lasting relationships to turn guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient, and safe.

Skills

Sales experience

Customer service

Communication

Self-starter

Team player

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

About Big Brand Tire & Service

For more than 50 years, Big Brand Tire & Service has been a trusted name in tires and auto repair. With hundreds of locations across the country and a growing footprint, we're serious about two things: delivering world-class service to our customers and being an employer of choice by creating opportunities for our people to grow and build rewarding careers.

Tandem Tire is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.