Sales / Revenue / CS Operations Expert

HumanitApp; United States; Remote; USD 55,000 - 117,000; Part time

Job summary

HumanitApp is seeking a contractor to apply hands-on CRM configuration experience (Salesforce, HubSpot, or similar) plus two connected tools for SaaS revenue/CS operations scenarios. You will evaluate policy conflicts, design workflows, and explain your choices to both technical and non-technical audiences.

Preferred candidates have 4+ years in sales, revenue, or customer success operations, and can work remotely from the US or Canada, with a focus on practical, adoptable solutions.

Qualifications

• Hands-on configuration experience in a CRM (Salesforce, HubSpot, or similar) plus at least two connected tools.
• Experience with quoting, billing, ticketing, or project tracking.
• 4+ years in SaaS revenue or CS operations.

Responsibilities

• Work through realistic SaaS revenue and CS operations scenarios and explain the reasoning behind your decisions.
• Configure CRM workflows, assess integration tradeoffs, and document policy outcomes.
• Identify root causes of issues and explain how workflows are adopted or bypassed by teams.
• Flag ambiguous scenarios and avoid premature resolution.

Skills

CRM configuration

Revenue tools integration

Operational judgment

Tools

Salesforce

HubSpot

Job description

Future projects, not immediate vacancies. Check each network's country and experience requirements.

Role Type: Contractor

Location: Remote

U.S. or Canada only

Opportunity Snapshot

Pay: $40–85/hour

Project kickoff: Already active

Location: Remote

U.S. or Canada only

You’ll need: Hands-on configuration experience in a CRM (Salesforce, HubSpot, or similar) plus at least two connected tools

quoting, billing, ticketing, or project tracking

Tasks

Your tasks: Work through realistic SaaS revenue and CS operations scenarios and explain the reasoning behind your decisions

micro1 is selecting Sales / Revenue / CS Operations Experts to contribute to a customer’s AI training initiative. Your domain knowledge is what matters here

no prior AI experience required.

We’re looking for people who have personally configured and maintained CRM platforms and the revenue tools around them. The work rewards practical judgment: resolving policy conflicts without overcomplicating the process, and knowing what actually makes teams adopt a workflow.

Scope of Work

• Work through realistic operations scenarios
• CRM configuration decisions, workflow design, integration tradeoffs
• and explain the reasoning behind each choice.
• Resolve conflicts between operational policies: which rule takes precedence, why, and what you would deliberately leave unchanged.
• and explain how you’d find the root cause.
• Explain what makes a workflow get adopted or worked around by sales and CS teams.
• Flag ambiguous or underspecified scenarios instead of resolving them silently.

Preferred Qualifications

• 4+ years hands-on in sales, revenue, or customer success operations in SaaS.
• Personal responsibility for configuring and maintaining a CRM
• direct platform experience required, not requesting changes from another team.
• Hands-on experience with at least two connected tools outside the CRM: quoting, billing, ticketing, or project tracking.
• Strong operational judgment, particularly in resolving policy conflicts without overcomplicating the process.
• Able to explain your reasoning clearly to technical and non-technical audiences.

Operations CRM Ownership Revenue Tools Beyond the CRM Operational Judgment and Policy Conflicts Data Accuracy and Reporting

Compensation context

The listing states $40 - $85/hour. Confirm the final rate, workload, and payment terms during the official application process.