Sales - Retail Counter

PYP; Wayland (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A retail automotive company in Wayland, Massachusetts is seeking a Customer Service Representative. The role involves providing exceptional service to walk-in customers, assisting with parts identification, managing sales transactions, and ensuring merchandise displays are well-maintained. Candidates should have a strong background in customer service, effective communication skills, and ideally, prior automotive experience. Flexibility to work weekends and attention to detail are essential for this fast-paced role.

Qualifications

• Strong customer service background is essential.
• Effective communication skills are required.
• Prior automotive experience preferred.
• Two to three years of customer service experience is ideal.

Responsibilities

• Provide immediate, high-quality service to walk-in customers.
• Help customers identify vehicle parts using inventory software.
• Manage POS transactions at the front counter.
• Coordinate with parts pullers for customer requests.
• Set up and maintain displays of popular parts.
• Inspect returned parts for credit/warranty claims.

Skills

Customer service

Effective communication

Time-management

Team collaboration

Problem-solving

Education

High School or G.E.D. Equivalent

College coursework

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience:

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities:

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.