Sales - Retail Counter

Pick Your Part; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Pick Your Part in Houston, Texas is looking for a dedicated customer service representative. The role involves providing high-quality service to walk-in retail and wholesale customers, aiding them in parts identification, and managing sales transactions.

The ideal candidate will have a strong background in customer service, effective communication skills, and prior automotive experience. Flexibility in work schedule, including weekends, is a must for this position.

Qualifications

• Strong customer service background required.
• Effective communication skills are necessary.
• Prior automotive experience is preferred.
• Two to three years of customer service experience preferred.

Responsibilities

• Provide immediate, high-quality service to all walk-in customers.
• Use inventory software to assist customers in finding parts.
• Manage transactions using POS systems and handle cash/credit.
• Coordinate with parts pullers to retrieve requested parts.
• Set up and maintain displays of popular parts.
• Inspect returned parts for condition and process credits.

Skills

Customer service

Communication

Problem-solving

Time-management

Education

High School or G.E.D. Equivalent preferred

College coursework desired

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them.
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims.
• Assumes other duties as assigned.

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at a time.
• Perform repetitive motion tasks on computer.