Sales Representative- Driving Role (Bilingual Mandarin)

Charter Communications; New York (NY); On-site; USD 33,000 - 66,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Charter Communications is seeking a door-to-door Spectrum sales representative in New York to acquire new residential customers in non-bulk MDUs (≤49 doors) using consultative selling. You will target assigned properties and meet monthly sales targets while delivering an outstanding customer experience.

The role offers a competitive base salary plus incentives, with total compensation potential over $100,000 per year.

Qualifications

• High School Diploma or equivalent work experience.
• 1+ years of sales or relevant work experience (preferred).
• Knowledge of cold call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Capacity to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial devices.
• Valid driver's license with a satisfactory driving record.

Responsibilities

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk MDU properties with 49 or fewer doors.
• Support efforts to simplify and enhance customer experience.
• Meet or exceed monthly sales targets and penetration goals in the MDU portfolio.
• Generate incremental revenue by adding Spectrum services within properties.
• Respond to customer problems per policy and ensure issues are resolved.
• Maintain knowledge of competitors’ pricing and offers; report to supervisor.

Skills

Cold call sales

Travel required

Outdoor work

Tech literacy

Driver's license

Sales experience 1+ years

Bilingual Mandarin (preferred)

Data networking basics

Cable/telecom services knowledge

Educating consumers

Direct sales / cold calling

Education

High School Diploma or equivalent work experience

Job description

Imagine building meaningful connections byhelping connectpeople and communities byacquiringnew residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with49 or fewerdoors. Achieve this exclusively through door-to-door sales of Spectrum's connectivity services, using a consultative sales approach to understand customer needs and consistently meet or exceed assigned sales performance targets.

Join Spectrum and unlock your potential with a competitive base salary,plus lucrative incentives that can bring top performers toa totalcompensation of over$100,000 a year! Andthat'snot all, enjoy free and discounted Spectrum services likeinternet,TV, and mobile while building a long and rewarding career.

How You'll Make an Impact

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
• Actively and consistently support all efforts to simplify and enhance customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Generate incremental revenue from existing customers by adding new oradditionalSpectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, usingappropriate toolsand resources, andfollowthrough to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and requiredtimeframes.
• Collect and account for funds and provide receipts according to Company policy and guidelines

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Must be able to work evenings, weekends, holidays, and split days off

What You'll Bring to Spectrum

Education

• High School Diploma or equivalent work experience

Experience

• 0-6+ months of sales or customer service experience

Skills

• Knowledge of cold call sales techniques and persuasive communication
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather
• Capacity to work outdoors for extended periods in any season or weather
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications
• Valid driver's license with a satisfactory driving record meeting Spectrum standards

Preferred Qualifications

Experience

• 1+ years of sales or relevant work experience

Skills

• Understanding of communications technologies and services, particularly data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience educating consumers about products and services
• Success in sales, prospecting or cold calling, with direct sales experience preferred
• Bilingual Mandarin Preferred

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $65,000.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.