Sales Representative

Goldfish Swim School - Santa Ana; Santa Ana (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

A leading swim school franchise in Santa Ana is seeking a Front Desk/Sales Representative. Responsibilities include managing phone calls, assisting customers, and creating a welcoming environment. Candidates should have a high school diploma and customer service experience. This role offers a flexible schedule, supportive team environment, and opportunities for advancement.

Qualifications

• 2+ years in customer service or administrative roles.
• CPR, First Aid, and AED certifications required (or willingness to obtain).

Responsibilities

• Answer phones, return messages, and route calls professionally.
• Conduct sales calls and register new students.
• Assist customers with purchases (merchandise, snacks, etc.).
• Greet and check in students using our attendance system.

Skills

Customer service

Administrative skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Some college

Tools

Microsoft Word

Microsoft Excel

Job description

Benefits:

• Paid Training
• Employee discounts
• Flexible schedule
• Free uniforms

Please note

This location is under construction and expected to open in August 2025. Until then, employees will work from our corporate office in Orange.

Job Type: Full-Time or Part-Time

FLSA: Non-Exempt

Schedule: Flexible shifts – great for students or anyone looking for extra hours without working late nights

Location: In Person

Why Join Us?

Looking for a great gig where the work is actually fun? Want to gain real job experience while making a difference in kids’ lives? You’ve found it at Goldfish Swim School!

We’re a rapidly growing, award-winning franchise that isn’t your typical company. We work in a 90‑degree pool, help children reach their goals, and love to celebrate our team with shout‑out awards, gifts, and fun social events!

Perks & Benefits

• Flexible schedule
• Paid training
• Employee discounts
• Opportunity for advancement
• Supportive team environment
• Leadership that values YOU

Safety Standards

The safety of our swimmers, families, and staff is our top priority. We follow CDC and WHO guidelines, plus:

• A dedicated cleaner on every shift for high‑touch areas
• Chlorine‑disinfected pools
• State‑of‑the‑art ventilation system with continuous fresh air flow
• Industry‑supported protocols to minimize airborne virus transmission

Your Role: Front Desk | Sales Representative

You’re the first smiling face our members see and the voice they hear on the phone. You’ll be supporting families, managing schedules, and creating a welcoming environment.

Key Responsibilities:

• Answer phones, return messages, and route calls professionally
• Conduct sales calls and register new students
• Assist customers with purchases (merchandise, snacks, etc.)
• Greet and check in students using our attendance system
• Schedule birthday/pool parties and oversee party staff
• Maintain cleanliness in the front desk, snack shack, restrooms, and observation area
• Handle customer concerns with care and professionalism
• Prepare daily swim lesson schedules
• Make collection calls for overdue accounts
• Keep displays and promotional materials up to date
• Enforce safety protocols and administer first aid if needed

Qualifications

• High school diploma or GED required; some college preferred
• 2+ years in customer service or administrative roles
• Comfortable using Microsoft Word, Excel, and other software
• CPR, First Aid, and AED certifications required (or willingness to obtain)
• Bilingual (English/Spanish) a plus but not required.

Tropical Vibes & Impacting Lives

When you join Goldfish, you become part of something meaningful. You’re shaping lives, building skills, and creating joyful experiences for children and their families. You'll also develop as a leader and grow your career in a company that invests in you.

Ready to Dive In?

If you’re looking for a meaningful, energetic, and fun work environment where you’ll truly make a difference—we’d love to meet you!

Apply today and join a team that’s changing lives, one swimmer at a time.