Sales Representative

Charter Communications; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

Charter Communications is seeking a Sales Representative in Michigan focused on enhancing customer experience through direct outreach and support. The role involves meeting sales goals through door-to-door solicitation and generating revenue by adding new services.

Candidates should have a high school diploma and up to 6 months of sales or customer service experience. Reliable transportation and the ability to work outside in varying weather conditions are essential.

Join a company committed to equal opportunity for all job seekers.

Qualifications

• 0 to 6 months of sales or customer service experience required.
• Ability to work outside for extended periods in any season.
• Valid driver’s license with a satisfactory driving record.

Responsibilities

• Support efforts to enhance the customer experience.
• Meet monthly sales goals through assigned leads.
• Solicit customers through door-to-door efforts.
• Generate revenue by adding services to existing customers.
• Respond to customer complaints according to policy.

Skills

Cold-call sales skills

Persuasion

Clear communication skills

Reliability in transportation

Familiarity with telecommunications devices

Education

High School Diploma or equivalent work experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio.
• Solicit residential customers through door‑to‑door solicitation, lobby events, and by building/maintaining strong relationships with property management.
• Generate incremental revenue from existing customers by adding new/additional services.
• Respond to customer problems and complaints according to established company policy; follow through to ensure issues are satisfactorily resolved.
• Maintain a well‐informed knowledge base of competitors’ activities throughout assigned territory; inform manager of any changing competitive pricing programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs.
• Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting.
• Collect and account for funds and provide receipts according to Company policy and guidelines.

Required Qualifications

• Knowledge of cold‑call sales skills, persuasion, and clear communication skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems, a variety of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
• Valid driver’s license with a satisfactory driving record within Company required standards.

Required Education

High School Diploma or equivalent work experience.

Required Related Work Experience and Number of Years

Experience in sales or customer service – 0 to 6 months.

Preferred Qualifications

• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience with consumer education of products and services.
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

Preferred Related Work Experience and Number of Years

Sales or relevant work experience – 1+ year.

Working Conditions

• Spends approximately 80% of time in the outside environment for extended periods in any season with potential exposure to inclement weather.
• Must be able to lift 10–20 pounds for 20–30 feet (digital boxes, etc.).
• Exposure to moderate noise levels.
• Must be able to work evenings and weekends.
• Variable hours: may include weekends, holidays, and split days off.

Equal Opportunity Employer. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.