Sales Representative

Charter Communications; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Charter Communications is seeking a sales representative in Louisville, KY, to engage with customers and provide services through door-to-door solicitation and lobby events. The ideal candidate will have excellent communication skills and be able to work outdoors in all seasons.

This role requires a valid driver's license and the ability to maintain strong relationships with property managers. The required education is a High School Diploma or equivalent, with 0-6 months of sales or customer service experience.

Qualifications

• Experience in sales or customer service - 0 to 6 months.
• Ability to travel using a reliable personal vehicle.
• Valid driver's license with a satisfactory driving record.

Responsibilities

• Support efforts to enhance the customer experience.
• Meet monthly sales goals and increase sales volume.
• Solicit residential customers through various methods.

Skills

Cold call sales skills

Persuasion

Clear communication skills

Knowledge of communications technologies

Education

High School Diploma or equivalent work experience

Tools

Computer operating systems

Smartphones

Wireless devices

Job description

This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

Sells products and services to customers in assigned non-bulk multi‑dwelling unit (MDU) areas/properties with 20+ doors through door‑to‑door solicitation, lobby events, and by building strong relationships with property managers.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
• Solicit residential customers through door‑to‑door solicitation, lobby events, and by building/maintaining strong relationships with property management
• Generate incremental revenue from existing customers by adding new/additional services
• Respond to customer problems and complaints according to established company policy; follow through to ensure issues are satisfactorily resolved
• Maintain a well‑informed knowledge base of competitors activities throughout assigned territory; inform manager of any changing competitive pricing programs or marketing directions
• Attend and actively contribute to sales meetings and training programs
• Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
• Collect and account for funds and provide receipts according to company policy and guidelines

Required Qualifications

• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Valid driver's license with a satisfactory driving record within company required standards

Required Education

High School Diploma or equivalent work experience

Required Related Work Experience and Number of Years

Experience in sales or customer service - 0 to 6 months

Preferred Qualifications

• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

Preferred Related Work Experience and Number of Years

Sales or relevant work experience - 1+

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
• Must be able to lift 10–20 pounds for 20–30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Must be able to work evenings and weekends
• Variable hours: may include weekends, holidays, and split days off

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.