Sales Representative

Covenant Retirement Communities & Covenant Care; Cromwell (CT); On-site; USD 59,000 - 81,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer paid group term life and long

PTO and six holidays

403(b) with 3% employer match

Fitness center access

Tuition assistance

Job summary

Covenant Living and CovenantCare at Home in Cromwell, CT is seeking a sales-oriented professional to drive occupancy and manage a pipeline of prospective residents. You will work under the Sales Director to execute quarterly and annual targets, support community marketing plans, and contribute to department goals.

The ideal candidate has 3+ years of sales or marketing experience in senior living, real estate, or related fields, with strong communication, leadership, and CRM skills.

Qualifications

• Required Degree: College or equivalent work experience
• Preferred Degree: Bachelor's degree in Public Health Administration, Business, Communication or Marketing
• Experience: 3+ years’ professional experience, preferably in sales, senior living, marketing, or real estate
• 2+ years leadership experience preferred.
• Process improvement experience
• Strong technical experience and depth in Human Resources, including application of employment laws.
• Knowledge, Skills, and Ability: Excellent skill in both the hard and soft skills r
• Strong drive for results: self-starter with vision and the ability to follow through with ideas.
• Computer proficiency.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience working within a CRM.
• In-depth communication skills: ability to articulate ideas clearly and turn them into concise points with expected outcomes.
• Ability to work effectively in a heavily matrixed organization.
• Continuous improvement mindset with ability to identify needs and implement change.
• Bi-lingual skills are a plus.
• Demonstrated ability to establish key relationships with business leaders and develop strong credibility.
• Sound analytical acumen and ability to interpret business metrics, with strong problem-solving skills.
• Ability to proactively and collaborate with the business and broader HR team.
• Experience in interfacing with international audiences and cross-office teams
• Strong project management and communication skills; ability to effectively communicate and work across all levels of the organization
• Ability to maintain high level of confidentiality and work with highly sensitive data and information
• Excellent organizational skills and ability to multi-task while working against tight timelines
• Attention to detail and commitment to get things done, and getting them done well

Responsibilities

• Meet or exceed the sales activity expectations as follows unless otherwise agreed to: 12 - 15 voice to voice call outs per day (new and prior to sale);
• 4-6 face to face appointments per week (new and prior to sale);
• Average 2 reservations (3 is optimal based on goals/vacancies) minimum per month;
• Create outreach opportunities external and internal to increase referral network and lead generation (i.e., promoting and engaging with the resident referral program).
• Ensure data and system integrity in CRM System is up to date and capture key components for quality reporting.
• Maintain appropriate follow up for all leads and inquiries.
• Be familiar with and understand the ever-changing inventory and layout of the overall community.
• Understand vacant inventory by location, unit style, selling features including all models.
• Understand local and national sales strategy, respond to targets based on ongoing attrition and occupancy throughout the fiscal year.
• Proactively network to understand trends and competition.

Skills

Sales experience

Communication skills

Team collaboration

Time management

Bi-lingual (a plus)

Education

College or equivalent work experience

Bachelor's degree in Public Health Administration, Business, Communication or Marketing

Tools

CRM systems

Microsoft Office

Excel

Job description

We Are Inspired to Serve. Join us! This position is accountable for providing sales outcome while maintaining optimum occupancy and a viable future resident list of prospective residents. At the direction of the Sales Director, this position will focus on sales activity required for effective implementation of the quarterly and annual targets, community marketing plan and achievement of individual and department goals. This position reports directly to the Sales Director. This position respectfully interacts with all residents, family members, visitors, and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.

Essential Responsibilities

• Meet or exceed the sales activity expectations as follows unless otherwise agreed to:12 - 15 voice to voice call outs per day (new and prior to sale);
• 4-6 face to face appointments per week (new and prior to sale);
• Averages 2 reservations (3 is optimal based on goals/vacancies) minimum per month;
• Create outreach opportunities external and internal to increase referral network and lead generation (i.e., promoting and engaging with the resident referral program).
• Ensure data and system integrity in CRM System is up to date and capture key components for quality reporting.
• Maintain appropriate follow up for all leads and inquiries.
• Be familiar with and understand the ever-changing inventory and layout of the overall community.
• Understand vacant inventory by location, unit style, selling features including all models.
• Understand local and national sales strategy, respond to targets based on ongoing attrition and occupancy throughout the fiscal year.
• Proactively network to understand trends and competition.

The ideal candidate will have

• Required Degree: College or equivalent work experience
• Preferred Degree: Bachelor's degree in Public Health Administration, Business, Communication or Marketing
• Experience: 3+ years’ professional experience, preferably in sales, senior living, marketing, or real estate
• 2+ years leadership experience preferred.
• Process improvement experience
• Strong technical experience and depth in Human Resources, including application of employment laws.
• Knowledge, Skills, and Ability: Excellent skill in both the hard and soft skills r
• Strong drive for results: self-starter with vision and the ability to follow through with ideas.
• Computer proficiency.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Experience working within a CRM.
• In-depth communication skills: ability to articulate ideas clearly and turn them into concise points with expected outcomes.
• Ability to work effectively in a heavily matrixed organization.
• Continuous improvement mindset with ability to identify needs and implement change.
• Bi-lingual skills are a plus.
• Demonstrated ability to establish key relationships with business leaders and develop strong credibility.
• Sound analytical acumen and ability to interpret business metrics, with strong problem-solving skills.
• Ability to proactively and collaborate with the business and broader HR team.
• Experience in interfacing with international audiences and cross-office teams
• Strong project management and communication skills; ability to effectively communicate and work across all levels of the organization
• Ability to maintain high level of confidentiality and work with highly sensitive data and information
• Excellent organizational skills and ability to multi-task while working against tight timelines
• Attention to detail and commitment to get things done, and getting them done well

Corporate Compensation

#Corporate Compensation Pay Range: $58,972.00 - $81,178.00 per year

Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $58,972.00 - $81,178.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Paid Time Off (PTO) & six paid holidays 403(b) with a 3% employer match Fitness center use at most facilities.

Various voluntary benefits

• Life, AD&D Tuition assistance and scholarships Employee assistance program Legal services, home/auto insurance, discount purchasing program Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

We believe we are a great place to work. Covenant Living & CovenantCare at Home are faith-based Continuing Care Retirement Community (CCRC) & Home Health organization.

From the establishment of our first community – Covenant Home of Chicago in 1886 – to becoming the fifth-largest not-for-profit CCRC sponsor in the LeadingAge Ziegler Top 150, our goal has been to provide outstanding care and services to senior adults. We believe we are inspired to serve. We create joy and peace of mind for residents and their families by providing a better way of life. These are the standards of behavior we hold ourselves to in serving our residents.

Safety I learn & follow safety policies & procedures. I immediately report unsafe conditions for staff, residents, & guests and fix when possible. I protect residents, co-workers, & myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed. Courtesy I smile & acknowledge everyone that I encounter. I carry myself in a manner that projects positivity, approachability, & respectfulness. I address the concerns of others by actively listening & seeking solutions. Responsiveness I take initiative to respond to the needs of others in a timely manner to achieve resolution. I anticipate the needs of others and respond in a timely manner. I communicate to others who need to join me in responding to the needs of others. I return phone calls within 24 hours. I identify action steps and communicate them to all vested parties. Image I ensure our environment is professional, welcoming, & clean. I follow CL policies, procedures, & all regulations. We believe in making a difference in other’s lives. We have approximately 3,200 employees serving more than 5,000 residents in our nationwide family of continuing care retirement communities and home health. Construction and development continues on several of our 14 campuses, ensuring ever more exciting opportunities for employees to serve residents.