Sales Representative

Homebase, Inc.; Canton (OH); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Paid Time Off

Paid Holidays

Pay raise after 90 days

Job summary

Homebase, Inc. is seeking a dependable, enthusiastic sales representative for auto detailing and steam cleaning. This part-time role (25–30 hours/week) involves handling incoming calls, making outbound calls, and scheduling appointments at Pristine Steam Wash in Canton, OH.

You're expected to provide excellent customer service, manage invoices, and maintain accurate records. The position offers paid holidays and PTO after 90 days, with pay raises after 90 days, and commissions on new customer

Qualifications

• Experience in sales, customer service, scheduling, and call handling preferred.
• Excellent verbal communication and active listening skills.
• Ability to work independently with strong attention to detail.

Responsibilities

• Answer incoming calls and understand service packages to secure bookings.
• Make outgoing calls to promote services and maintain customer relationships.
• Schedule appointments and generate invoices for services.
• Provide service information, ask scripted questions, and recommend correct services.
• Maintain accurate records and update spreadsheets for commissions and contractors.

Skills

Sales experience

Customer service

Scheduling

Call handling

Tools

Square CRM

Job description

Job Title: Inbound & Outbound Sales Representative for Auto Detailing

Job Type: Part-Time, 25- 30 hours per week

Location: Pristine Steam Wash: 817 3rd St SW, Canton, OH 44707

Job Summary:

We are seeking a dependable, enthusiastic, and detail-oriented sales representative in the auto detailing and steam cleaning industry to join our team. This role involves answering incoming phone calls, make outbound phone calls, providing excellent customer service, accurately scheduling appointments, and completing daily tasks and goals.

Key Responsibilities:

• Answer Incoming Calls: Handle customer inquiries promptly and professionally. Gain a thorough understanding of all service packages. Engage customers in value-driven conversations using solution-oriented communication to excite customers and secure service bookings.
• Make Outgoing Calls: Go through customer database daily and contact customers to see if services are needed again. Build rapport and maintain a positive relationship with both new and repeat customers to promote loyalty.
• Appointment Scheduling & Invoicing: Accurately enter and manage customer appointments using the company’s scheduling system, and create invoices for services scheduled.
• Customer Assistance: Provide information about services, ask scripted questions, resolve basic concerns, and help customers choose the correct services.
• Data Entry & Documentation: Maintain accurate records of customer interactions and appointment details. Update spreadsheets for commissions, contractors, etc.
• Follow-Up: Confirm and reschedule appointments as needed. Make customer service calls to get appointment feedback and ask for a review. Reply to customer reviews on Google Reviews and Facebook.
• Collaboration: Work with administrators on other various small tasks and projects. Complete a daily task list.
• Call Transfers & Escalations: Direct complex inquiries to the appropriate department when necessary.

Qualifications:

• Previous experience in sales, customer service, scheduling, and call handling preferred.
• Excellent verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Proficiency with scheduling software or CRM systems such as but no limited to Square (preferred but not required).
• Ability to work independently with strong attention to detail.

Schedule & Compensation:

• 25-30 hours per week, Monday - Friday, every other Saturday (Mondays 8:30a-2p, Tuesdays-Saturdays 11a-5p)
• $15/hour PLUS $10-$35 commission for completed new customer appointments & completed staff initiated appointments. Additional commissions available.
• Paid Time Off available after 90 days
• Pay raise available after 90 days
• Paid Holidays available after 90 days (New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas)