Sales & Referral Partnerships Coordinator

Harmony Senior Services, LLC; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k

Fulltime & Part-time Benefits Packages

Training, Development & Career Ladder

Great work-life balance

Flexible Scheduling

Job summary

Harmony Senior Services, LLC, based in Charleston, South Carolina, is seeking a Sales Support & Referral Partner Management professional to strengthen relationships with third-party referral vendors, track referrals, maintain vendor records, coordinate communication, and support follow-up activities.

The role collaborates with sales, marketing, operations, and community leadership to support occupancy goals, reconcile invoices, prepare reports, and maintain organized files.

Responsibilities

• Sales Support & Referral Partner Management: Support relationship management with third-party referral vendors by tracking referrals, maintaining vendor records, coordinating communication, and assisting with follow-up activity.
• Audit third-party referral partner performance, including lead volume, conversion activity, move-in outcomes, and overall return on investment.
• Assist the Vice President of Sales with analysis of daily sales functions, including inquiry follow-up, prospect communication, sales documentation, and CRM updates.
• Collaborate with sales, marketing, operations, and community leadership to support occupancy goals and ensure consistent communication.
• Provide support for external business development activities, including outreach events, professional networking opportunities, and referral partner visits as directed by the Vice President of Sales.
• Administrative, Reporting & Invoice Support: Review, reconcile, and process referral vendor invoices to ensure accuracy, appropriate documentation, and alignment with contract terms.
• Help prepare sales reports, referral tracking summaries, invoice reconciliation records, and other performance-related documents as needed.
• Maintain organized sales files, partner records, marketing collateral, and administrative materials to support efficient sales operations.
• Assist with secret shopping initiatives, including scheduling, documentation, reporting, and follow-up on findings to support sales training and service improvement.
• Reputation, Listings & Customer Service: Maintain Harmony profile listings with national third-party referral sources. Respond to reviews and ratings with major third-party referral sources with a goal to continually improve reputation. Provide customer service to prospects, residents, families, referral sources, vendors, and team members. Perform other sales, marketing, administrative, and community support duties as assigned.
• Other: Other duties as assigned.

Job description

Harmony Senior Services, LLC, based in Charleston, South Carolina, is seeking a Sales Support & Referral Partner Management professional to strengthen relationships with third-party referral vendors, track referrals, maintain vendor records, coordinate communication, and support follow-up activities.

The role collaborates with sales, marketing, operations, and community leadership to support occupancy goals, reconcile invoices, prepare reports, and maintain organized files.