Sales Assistant

Harmony Senior Services, LLC; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k

Fulltime & Part-time Benefits Packages

Training, Development & Career Ladder

Great work-life balance

Flexible Scheduling

Job summary

Harmony Senior Services, LLC, based in Charleston, South Carolina, is seeking a Sales Support & Referral Partner Management professional to strengthen relationships with third-party referral vendors, track referrals, maintain vendor records, coordinate communication, and support follow-up activities.

The role collaborates with sales, marketing, operations, and community leadership to support occupancy goals, reconcile invoices, prepare reports, and maintain organized files.

Responsibilities

• Sales Support & Referral Partner Management: Support relationship management with third-party referral vendors by tracking referrals, maintaining vendor records, coordinating communication, and assisting with follow-up activity.
• Audit third-party referral partner performance, including lead volume, conversion activity, move-in outcomes, and overall return on investment.
• Assist the Vice President of Sales with analysis of daily sales functions, including inquiry follow-up, prospect communication, sales documentation, and CRM updates.
• Collaborate with sales, marketing, operations, and community leadership to support occupancy goals and ensure consistent communication.
• Provide support for external business development activities, including outreach events, professional networking opportunities, and referral partner visits as directed by the Vice President of Sales.
• Administrative, Reporting & Invoice Support: Review, reconcile, and process referral vendor invoices to ensure accuracy, appropriate documentation, and alignment with contract terms.
• Help prepare sales reports, referral tracking summaries, invoice reconciliation records, and other performance-related documents as needed.
• Maintain organized sales files, partner records, marketing collateral, and administrative materials to support efficient sales operations.
• Assist with secret shopping initiatives, including scheduling, documentation, reporting, and follow-up on findings to support sales training and service improvement.
• Reputation, Listings & Customer Service: Maintain Harmony profile listings with national third-party referral sources. Respond to reviews and ratings with major third-party referral sources with a goal to continually improve reputation. Provide customer service to prospects, residents, families, referral sources, vendors, and team members. Perform other sales, marketing, administrative, and community support duties as assigned.
• Other: Other duties as assigned.

Job description

34 Broad Street, Charleston, South Carolina 29401 Job Description

Essential Functions:

• Sales Support & Referral Partner Management Support relationship management with third-party referral vendors by tracking referrals, maintaining vendor records, coordinating communication, and assisting with follow-up activity.
• Audit third-party referral partner performance, including lead volume, conversion activity, move-in outcomes, and overall return on investment.
• Assist the Vice President of Sales with analysis of daily sales functions, including inquiry follow-up, prospect communication, sales documentation, and CRM updates.
• Collaborate with sales, marketing, operations, and community leadership to support occupancy goals and ensure consistent communication.
• Provide support for external business development activities, including outreach events, professional networking opportunities, and referral partner visits as directed by the Vice President of Sales.
• Administrative, Reporting & Invoice Support Review, reconcile, and process referral vendor invoices to ensure accuracy, appropriate documentation, and alignment with contract terms.
• Help prepare sales reports, referral tracking summaries, invoice reconciliation records, and other performance-related documents as needed.
• Maintain organized sales files, partner records, marketing collateral, and administrative materials to support efficient sales operations.
• Assist with secret shopping initiatives, including scheduling, documentation, reporting, and follow-up on findings to support sales training and service improvement.
• Reputation, Listings & Customer Service Maintain Harmony profile listings with national third-party referral sources. Respond to reviews and ratings with major third-party referral sources with a goal to continually improve reputation. Provide customer service to prospects, residents, families, referral sources, vendors, and team members. Perform other sales, marketing, administrative, and community support duties as assigned.
• Other: Other duties as assigned.

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages
• Training, Development & Career Laddering
• Great work-life balance
• Flexible Scheduling

Harmony Senior Services is a certified Great Place To Work and one of the country's fastest growing companies in the luxury senior living industry offering independent living, assisted living, and memory care in 45+ locations across the United States.

Harmony Senior Services was founded on the belief that people deserve access to high quality senior living options. It is our honor to provide each resident, family member, and associate with the same care, compassion, and respect we would for our own family.

We are a family serving families. Our team members are the foundation of the Harmony family, and we strive to create an environment where everyone feels safe, supported, and valued. We are passionate about serving our residents and their families while fostering a meaningful and fulfilling workplace for our team.

Begin your journey with Harmony Senior Services and join one of the leaders in the senior living industry today!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.