Sales Quality Engineer

SKF Group; Waukegan (IL); On-site; USD 77,000 - 87,000; Full time

Benefits offered by this job

PTO + 13 holidays

Work-life integration

Diversity & Inclusion

Healthcare & Life Insurance

Bonus program

401K match

Job summary

SKF Group in the United States is seeking a Quality Engineer for our Sales Quality Team in the Industrial market. The role reports to the Sales Quality Americas Manager for North America.

You will drive customer satisfaction by coordinating complaints, PPAPs, surveys, and other customer-related activities, acting as a liaison between customers and SKF’s global factory network to advocate for clients. Key responsibilities include leading containment, corrective actions, and continuous

Qualifications

• Bachelor’s degree in Quality, Industrial, Mechanical Engineering or equivalent.
• Minimum of three years of experience in Quality Assurance.
• Experience working with major/key OEM and After Market customers.
• In-depth knowledge of ISO 9001.
• Strong written and verbal English communication skills.

Responsibilities

• Champions the SKF Group Quality Policy and philosophy.
• Coordinates containment, corrective, and improvement actions for customer complaints and field issues.
• Drives implementation of Quality Policy and objectives.
• Coordinate corrective action follow-up inside and outside own Business Unit.
• Manage customer portals and quality reviews with key customers (e.g., Caterpillar, John Deere, CNH).
• Perform internal Quality System Audits to ISO 9001 and ISO/TS 22163; follow up on corrective actions.
• Coordinate PPAP requests with SKF Factories and product owners.
• Assist in Customer Surveys and continuous improvement projects.
• Develop solutions using Office 365, AI, to improve workflows.

Skills

Quality Assurance

ISO 9001

Customer liaison

Data analysis

Education

Bachelor's degree in Quality/Industrial/Mechanical Engineering

Tools

Office 365

Power Apps

Job description

Salary Range: $ 77,000.00 to $ 87,000.00

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at www.skf.com.

Position Summary

We are looking for a Quality Engineer for our Sales Quality Team in Industrial market. The position reports to the Sales Quality Americas Manager for the Industrial Market for North America (Canada and USA). The Quality Engineer will play a vital role driving customer satisfaction through the passionate coordination of complaints, PPAPs, customer surveys and other customer related activities. The person will act as a liaison between customers and SKF’s global factory base. They will be a key advocate for customers.

Key Responsibilities

• Champions the SKF Group Quality Policy and philosophy.
• Coordinates containment/corrective/improvement actions, related to customer complaints, warranty and field issues.
• Drives implementation of the SKF Group Quality Policy and objectives.
• Coordinate corrective action follow-up and deployment inside and outside own Business Unit.
• Manage customer portals, quality reviews, etc. with Key customers, as assigned (i.e., Caterpillar, John Deere, CNHI, etc.).
• Perform internal Quality System Audits to ISO 9001 and ISO/TS 22163 and follow-up on internal corrective actions.
• Coordinate PPAP requests with the SKF Factories and product owners.
• Help sales to negotiate the suitable PPAP/FAI for the type of product and application.
• Assist in Customer Surveys.
• Participate in and drive continuous improvement projects
• Develop solutions using Office 365, AI, to improve our ways of working
• Assist in review of Customer General Requirements.
• Follow up, monitor, report, and check effectiveness of improvement activities related to Quality KPI’s and audit non-conformances.

Requirements

• Bachelor’s degree in Quality, Industrial, Mechanical Engineering, or the equivalent
• Minimum of three years of experience in Quality Assurance
• Experience working with major/key OEM and After Market customers
• In depth knowledge of ISO 9001
• Demonstrated interpersonal skills, successful teamwork experience, and the ability to work internally and externally with all organizational levels
• Good listener with sound written and verbal communication skills as well as fluency in English
• Qualified auditor status for ISO 9001:2015 as a minimum
• A strong desire to promote and influence change in the organization through leading by example in areas of competence
• Must be able to self manage with limited resources and deliver desired results, with speed and accuracy
• Sound understanding of Quality requirements
• Working knowledge of using Office 365, Power apps, basic programing, or other tools to develop solutions
• Basic programing and coding, working with databases or creation of applications
• Data and statistical analysis knowledge (Excel, Minitab, or other statistical software)
• Knowledge and understanding of Lean Six Sigma, Green Belt certification preferred
• Ability to travel up to 15%-30%

Skills And Behaviors

• Good training/coaching/facilitation skills
• Able to collaborate and work in a matrix and in a cross-cultural environment
• Passion for problem solving
• Passion for creating a great Customer Experience
• Excellent in communication and in forming strong partnerships, energetic and willing to work in teams
• Self-starter and motivator, change agent

What You’ll Love About SKF:

Rest and Relaxation . Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration . SKF supports work/life integration, home, family, community, personal well-being and health.

Diversity in the Workplace. At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits . SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future . Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.