Customer Engagement Representative

Gruppo SKF; Center Square (PA); In loco; USD 50.000 - 62.000; Tempo pieno

Descrizione del lavoro

SKF, a leading global bearings supplier, seeks an experienced Customer Service professional in Blue Bell, PA. You will be the primary contact for customers and internal sales teams, building strong relationships and delivering proactive, value-driven support.

Travel to customer sites and SKF locations will be required to deepen partnerships. With 5+ years in customer-facing roles, you will analyze needs, collaborate with engineering and operations, and drive solutions that enhance customer

Competenze

• Minimum of 5 years of experience in customer service or customer-facing roles preferred.
• Strong communication and interpersonal skills are essential.
• Willingness to travel 20–30% to customer sites and other SKF locations.

Mansioni

• Serve as the primary, highly engaged contact for customers and internal sales teams.
• Identify customer challenges and collaborate with cross-functional teams to implement effective solutions.
• Attend customer visits to gain firsthand insight and provide on-site support.
• Review customer requirements to ensure SKF policies are followed and processes are optimized.

Conoscenze

Customer service

Sales

Communication

Analytical

Excel

Microsoft Office

Travel willingness

Strumenti

Microsoft Office Suite

Descrizione del lavoro

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Requisition ID: 25467

Job Category: Sales & Customer Service

Contract type: Permanent

Location: Blue Bell, PA, US

Location: Blue Bell, PA

Salary Range:$ 50,000.00 to $ 62,000.00

About SKF:

SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!

SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We’reguidedby our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We’rea company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers inan equitableenvironment.

Actively work to set a new standard for customer experience, aiming to be the preferred partner for our customers by delivering exceptional value and support in every interaction.

Drive Proactive Engagement:

Serve as the primary, highly engaged contact for customers and internal sales teams, building strong, lasting relationships through everyday interactions and active participation in customer meetings and strategic discussions.

Deliver Solutions & Value:

Move beyond reactive inquiry handling to proactively identify customer challenges and opportunities. Collaborate extensively with cross-functional teams (e.g., Engineering, Planning, Central Operations) to develop, present, and implement effective solutions that drive customer success.

On-Site Partnership:

Attend customer visits to gain firsthand insight into our customers’ operations, provide on-site support, troubleshoot issues, and strengthen partnerships.

Strategic Alignment:

Review customer requirements thoroughly to ensure compliance with SKF policies, leveraging a full value chain mindset to optimize processes and enhance overall customer experience.

Core Customer Management:

Manage customer requests that require frontline support, including but not limited to first contact resolution, complex inquiries, customer meetings, internal meetings, answering technical questions, opportunity follow-up, training and support.

Provide Strategic Insights:

Offer actionable insights and recommendations to continuously streamline internal processes and elevate customer satisfaction.

Who You Are:

Experienced Professional or High-Potential Self-Starter:

Minimum of 5 years of experience in customer service or customer-facing roles preferred; however, we welcome candidates who demonstrate ambition, energy, and a strong drive to succeed. Regardless of experience level, candidates must show exceptional reliability, professionalism, and the ability to communicate effectively while managing complex customer situations with a solution-oriented mindset.

Exceptional Soft Skills:

Possess outstanding interpersonal skills, including empathy, active listening, adaptability, and resilience, enabling you to connect deeply with customers, anticipate their needs, and consistently deliver an exceptional customer experience.

Exceptional Phone Skills:

Proven ability to handle incoming customer calls with professionalism, clarity, and efficiency, providing excellent customer service.

Customer Champion:

Possess a deeply customer-centric and full value chain mindset, dedicated to understanding, anticipating, and advocating for customer needs.

Proven ability to influence outcomes, effectively collaborate across diverse internal teams, and drive purposeful action.

Analytical & Innovative:

Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities to inform decisions and identify innovative solutions.

Exceptional Communicator:

Outstanding written and verbal communication skills, with the ability to articulate complex solutions clearly and present effectively to diverse audiences in various settings.

Organized & Proactive:

Highly organized, with excellent time management, planning skills, and an entrepreneurial spirit that fosters self-motivation and dedication to achieving success.

Technical Learner:

A keen interest and aptitude for dramatically increasing product knowledge and technical confidence to provide advanced support.

Flexible & Adaptable:

Willingness and ability to travel approximately 20-30% to customer sites, other SKF locations, and internationally to SKF Puebla.

WhatYou’llLove About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-beingand health.

Diversity in the Workplace. At SKF, we strive to embed Diversity,Equityand Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive,equitableenvironment that promotes leadership,engagementand innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits includecompany paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.

Invest in your Future. Participate in our 401K programthat boasts a 10% employer contribution:100% match up to 5% of your elected contribution (100% Vested) plus anadditional5% company contribution.

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.