Sales Program Manager, Rx Go to Market

Insight Global; Redmond (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

Insight Global is seeking a seasoned Program Manager to own end-to-end Rx NPI readiness across displayless, display and VR NPIs. You will manage gates, milestones and affiliate models, ensuring ownership, dependences, and rapid resolution of blockers.

You will lead cross-functional efforts with engineering, marketing, supply chain and external partners to deliver launches on time, manage risks, and drive strategic reviews with senior stakeholders.

Qualifications

• 8+ years of experience in program management, sales ops, sales management, strategic planning, business ops, consulting, or related field
• Experience owning end-to-end product launches or go-to-market readiness across multiple channels with direct accountability for the launch
• Experience leading strategy, operations, process improvement, and tactical projects; able to solve complex business problems and drive from strategy to execution
• Experience working cross-functionally with engineering, marketing, supply chain and external partners
• Leadership and influencing skills with experience leading stakeholders at all levels of an organization
• Experience balancing multiple initiatives in fast growth and ambiguous environments
• Results- and detail-oriented with strong commercial and business acumen
• Demonstrated communication and presentation skills, translating insights into actionable recommendations for leaders
• Experience in optical, eyewear, or prescription lens categories
• Consumer electronics NPI or hardware launch experience
• Experience managing external manufacturing, distribution, or retail partners
• Experience with regulated or certification-dependent product launches

Responsibilities

• Rx NPI coverage across the portfolio and end-to-end program readiness for displayless, display, and VR Rx NPIs
• Rx gates inside the NPI workback with long lead times at GTM milestones for enablement
• Rx Affiliate model ownership from partner onboarding to in-store/online link placement and attribution
• Build the workback schedule using the standardized template to avoid reinventing the wheel
• Named DRIs for every milestone; PM drives ownership when unclear
• Active milestone management to land on time and support core work
• Critical path ownership ensuring all necessary steps occur and are unblocked
• Maintain a live decisions list with owners and by-when, weekly follow-up
• Dependencies & risk management with mitigations and owners for each risk
• Escalation and risk flagging with options, costs, and recommended path
• Strategic reviews and stakeholder engagement with leadership shareouts
• Operating cadence and decision log to keep the program on track
• Change management to reflect SSOT timelines and versioned updates
• Status communications that enable loop closure and accurate forecasting
• Execute tactics as needed to ensure core work happens on time
• Cross-program awareness and early surfacing of conflicts
• Retro and template improvement from debriefs to feed template updates

Skills

Program management

GTM readiness

Cross-functional leadership

Strategic planning

Process improvement

Stakeholder management

Communication/presentation

Eyewear/optical experience

External partnerships

Risk & dependency management

Launch operations

Job description

Job Description

KEY RESPONSIBILITIES

• Rx NPI coverage across the portfolio. Owns end-to-end program readiness for displayless, display and VR Rx NPIs. Builds the workback to the actual path for each, not a shared default.
• Rx gates inside the NPI workback. Owns the Rx-specific gates and their long lead times: Rx availability and assortment lock at GTM milestones for end-to-end enablement.
• Rx Affiliate model program ownership. Drives the affiliate model that enables Rx in partner channels end to end: partner onboarding to the affiliate platform, in-store and online link placement, commercial terms and attribution, and the reporting that shows whether Rx actually attached.
• Workback buildout. Accountable for building the workback schedule for their program inline with the standardized template, so we're not recreating the wheel program to program. Golden Milestones are designated where the risk actually concentrates for that program, not where the template defaults.
• Named DRIs, no floating owners. Every milestone in the workback carries a named owner who knows they own it. Where ownership is unclear, the PM drives it to resolution. Where no one will take it, the PM either takes it or gets it in front of someone who can decide, within days. Nothing sits unowned.
• Active milestone management. Accountable for driving each milestone to land on time, whether that's connecting with the owner to ensure it's being developed, or actively building the supporting processes that underpin it (w/ fellow DRIs) to move the core bodies of work forward.
• Critical path ownership. Critical path milestones are the PM's direct responsibility, ensuring everything that needs to happen is happening, including unblocking, communicating, and active troubleshooting to land them on time.
• Open decisions. Maintains a live list of the decisions the program is waiting on, each with an owner and a by-when, and chases them weekly. A program stalls on unmade decisions long before it stalls on late work.
• Dependency & risk management. Maintains a live view of dependencies and surfaces risk before a milestone slips, not after. Pairs every risk with a mitigation path & owner, and stays on it until the mitigation has actually worked. The flag is not the deliverable, the solve is.
• Risk flagging & escalation. When something is late or at risk, flags it, decides what warrants escalation, and takes that escalation path through their GTM program, both within Sales and cross-functionally. Escalations arrive with options, a recommendation, and what each one costs, not just the problem. When something is 2+ weeks late, the PM owns the why and has a solve already in motion.
• Strategic reviews & stakeholder engagement. Actively drives the key strategic reviews needed to ensure the right conversations are happening with the right stakeholders at the right moments, including leadership reviews & shareouts.
• Operating cadence & decision log. Runs a predictable ROB for the program (cadence, agenda, pre-reads) and captures decisions + rationale so they don't get re-litigated.If existing meetings are happening as key forums, plugs in and ensures readiness to share out key pieces of information to keep the program moving forward and on track.
• Change management of the workback. Owns change management so the workback always reflects the SSOT on timelines. Changes are versioned and communicated, not silently absorbed.
• Status comms & loop closure. Communicates status clearly & concisely at the right altitude for the audience. Does NOT just report status, actively drives loop closure to keep things on track, and gets them back on the rails when they're off. Says \"this will miss\" as soon as it's true, including when there's pressure not to. The artifact gets reconciled to reality, never the reverse.
• Picks up execution tactics as needed to ensure core bodies of work & execution moments happen on time.
• Cross-program awareness. Understands where their program collides with others, shared owners, shared moments, shared resources, and surfaces conflicts early rather than optimizing their program in isolation.
• Retro & template improvement. Runs a debrief at program close, captures what broke & what worked, and measures how the program actually landed against what was forecast. Improvements feed back into the standardized template & mechanisms.

Skills and Requirements

• 8+ years of experience in program management, sales operations, sales management, strategic planning, business operations, consulting, or a related field
• Experience owning end-to-end product launches or go-to-market readiness across multiple channels, with direct accountability for the launch
• Experience leading strategy, operations, process improvement, and tactical projects. Experience solving complex business problems (commercial, operational, organizational) and driving projects from strategy to execution
• Experience working cross-functionally with engineering, marketing, supply chain, and external partners
• Leadership and influencing skills, with experience leading and influencing stakeholders at all levels of an organization
• Experience balancing multiple initiatives and shifting priorities in an environment of fast growth and ambiguity
• Results and detail oriented, with strong commercial and business acumen
• Demonstrated communication and presentation skills, with an emphasis on translating insights and data into actionable recommendations for leaders
• Experience in optical, eyewear, or prescription lens categories
• Consumer electronics NPI or hardware launch experience
• Experience managing external manufacturing, distribution, or retail partners
• Experience with regulated or certification-dependent product launches

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].