Sales Program Manager

wk; Waltham (MA); Hybrid; USD 108,000 - 188,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Program Manager for Revenue Operations in a hybrid role based in the United States. You will lead order fulfillment, logistics, inventory control, and production scheduling while collaborating with vendors and internal teams to optimize operations.

Responsibilities include optimizing warehousing, demand planning, procurement, and QA programs, with a focus on driving measurable improvements and maintaining detailed operational documentation.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, Engineering, or related field.
• 5+ years of experience in Sales Operations, Revenue Operations, Supply Chain, Operations, or Program Management.
• Experience leading cross-functional programs and driving operational improvements.
• Experience with order fulfillment, logistics, inventory management, demand planning, procurement, or production planning.
• Strong analytical, stakeholder management, and problem-solving skills.

Responsibilities

• Lead complex order fulfillment processes to ensure customer satisfaction.
• Optimize inbound and outbound logistics to maximize efficiency.
• Independently manage inventory control and optimization initiatives.
• Ensure effective warehousing operations including space utilization.
• Develop detailed demand planning and production schedules.
• Oversee procurement processes and negotiate favorable terms.
• Implement and sustain advanced quality assurance programs.
• Independently manage production schedules and release operations.
• Audit and maintain comprehensive operational documentation.
• Collaborate with third-party vendors for seamless operational integration.

Skills

Order fulfillment

Logistics optimization

Inventory management

Warehouse utilization

Demand planning

Procurement

Quality assurance

Documentation

Advisor to leadership

Education

Bachelor's degree in Business, Supply Chain, Operations, Logistics, Engineering

Tools

ERP systems

CRM systems

Job description

About the Role

As a Sales Program Manager for Revenue Operations, you will execute specialized tasks independently and support critical team projects in the Operations/Supply Chain domain. Your expertise will be leveraged to ensure quality outcomes in logistics, fulfillment, production, and quality assurance. Your role will be pivotal in driving operational excellence and contributing to the organization's strategic goals.

Responsibilities

• Lead complex order fulfillment processes to ensure customer satisfaction.
• Optimize inbound and outbound logistics to maximize efficiency.
• Independently manage inventory control and optimization initiatives.
• Ensure effective warehousing operations including space utilization.
• Develop detailed demand planning and production schedules.
• Oversee procurement processes and negotiate favorable terms.
• Implement and sustain advanced quality assurance programs.
• Independently manage production schedules and release operations.
• Audit and maintain comprehensive operational documentation.
• Collaborate with third-party vendors for seamless operational integration.

Skills

• Complex Order Fulfillment : Expertise in managing and optimizing order fulfillment.
• Logistical Efficiency : Advanced skills in optimizing logistical processes.
• Inventory Management : Proficiency in managing complex inventory systems.
• Warehouse Space Utilization : Skills in optimizing warehouse space and operations.
• Detailed Demand Planning : Ability to develop and execute detailed planning schedules.
• Procurement Expertise : Strong skills in negotiating and managing procurement.
• Quality Assurance Programs : Ability to implement and monitor advanced quality standards.
• Document Management : Proficiency in auditing and managing detailed operational records.
• Requires specialized depth and/or breadth of expertise in primary job family or field of specialization; serving as an advisor to management
• Interprets business challenges and recommends best practices to improve products, processes or services
• Leads others in solving complex problems using sophisticated analytical thought to exercise judgement and identify innovative solutions
• Works independently, with guidance in only the most complex situations; may lead projects across departments or areas with a variety of resource requirements, risk, and/or complexity
• Impacts the achievement of project objectives; work is guided by department or area policies
• Communicates difficult concepts and influences others to adopt a different point of view
• Acts as advisor on advanced and broad ranging projects

Education

Bachelor's degree in Business, Supply Chain, Operations, Logistics, Engineering, or a related field.

Experience

• 5+ years of experience in Sales Operations, Revenue Operations, Supply Chain, Operations, or Program Management.
• Proven experience leading cross-functional programs and driving operational improvements.
• Experience with order fulfillment, logistics, inventory management, demand planning, procurement, or production planning.
• Strong analytical, stakeholder management, and problem-solving skills.
• Ability to influence leadership, manage complex projects independently, and drive business outcomes.
• Experience working with ERP/CRM systems and collaborating with vendors and cross-functional teams.

#LI-Hybrid

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $107,500.00 - $188,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.